
Meet Our Team
All it takes is one call to SERVPRO of West Columbia and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of West Columbia
![Phillip Nave, team member at SERVPRO of West Columbia]()
Phillip Nave
Phillip Nave serves as General Manager of our Columbia operations, bringing more than 20 years of experience within the SERVPRO system. Over the course of his career, Phillip has worked across mitigation, large-loss coordination, operations leadership, and team development, giving him a deep understanding of both the technical and operational sides of restoration.
His decades in the SERVPRO system have equipped him to lead complex water, fire, mold, and storm projects with confidence and precision. Phillip is known for his steady leadership, process-driven mindset, and commitment to doing the job the right way — every time.
In Columbia, he focuses on building strong teams, developing leaders, and ensuring every customer receives fast response, clear communication, and high-quality results. His experience and dedication make him a trusted resource for both our crews and the clients we serve.
![Zach Wilkerson, team member at SERVPRO of West Columbia]()
Zach Wilkerson
Zach Wilkerson serves as our Business Development Representative in Columbia, where he focuses on building strong partnerships throughout the community. He works closely with property managers, facility directors, insurance professionals, and local business owners to ensure they understand how our team can respond quickly and effectively when disaster strikes.
Zach is known for his proactive approach, consistent follow-through, and ability to connect people with solutions before small issues become major losses. Whether he’s helping a commercial client prepare for storm season or educating a residential partner on water damage prevention, Zach represents our commitment to being prepared, responsive, and relationship-driven.
In Columbia, he’s not just a point of contact — he’s a resource and advocate for the customers and partners we serve.
![Ashley Cox, team member at SERVPRO of West Columbia]()
Ashley Cox
Ashley Cox serves as the Marketing and Communication Coordinator, leading brand strategy, messaging, and community engagement efforts across our markets. She oversees digital presence, social media, internal communications, email campaigns, and community partnerships — ensuring our voice is consistent, clear, and aligned with who we are as a team.
Ashley works closely with operations and business development to highlight project success stories, promote safety and preparedness, and strengthen relationships with customers and partners. She plays a key role in shaping both our external brand presence and internal culture communications.
With a strong focus on storytelling, strategy, and execution, Ashley helps position our team as proactive, prepared, and results-oriented — while keeping the human side of restoration front and center.
![Penny and Danny, team member at SERVPRO of West Columbia]()
Penny and Danny
Penny and Danny are the owners and leaders behind our organization, bringing vision, resilience, and a deep commitment to people into everything we do. Since entering the restoration industry, they have focused on building a company that is locally rooted, growth-oriented, and built to serve the community when it needs help most.
Under their leadership, the company has expanded across multiple markets while maintaining a strong culture centered on teamwork, integrity, hard work, and doing the right thing. Penny and Danny believe that success is measured not only by results, but by how you treat people — customers, partners, and team members alike.
Their hands-on leadership style, long-term mindset, and passion for developing others continue to shape the direction and culture of the organization every day.
![Ian McPeek - HR Manager, team member at SERVPRO of West Columbia]()
Ian McPeek - HR Manager
Ian McPeek serves as HR Manager, supporting team members across every office with a steady, people-first approach. He oversees recruiting, onboarding, compliance, and employee relations, helping ensure everyone is set up for success from day one.
Known for being fair, approachable, and solutions-focused, Ian provides clear guidance to both employees and leadership. His commitment to strong systems and a positive culture helps strengthen our Wolfpack and support continued growth across the organization.
![Christina McDuffie - Mitigation Manager, Operations, team member at SERVPRO of West Columbia]()
Christina McDuffie - Mitigation Manager, Operations
Christina McDuffie serves as Mitigation Manager, Operations, where she helps keep projects moving efficiently from intake to completion. With a strong command of scheduling, documentation, and crew coordination, Christina ensures every mitigation job is organized, compliant, and executed to standard.
She brings a steady, solutions-focused approach to fast-paced situations, supporting field teams while maintaining clear communication with leadership and partners. Known for her attention to detail and accountability, Christina plays a key role in driving operational consistency and helping deliver quality results for every client we serve.
![Ben Wilson - Mitigation Manager, Production, team member at SERVPRO of West Columbia]()
Ben Wilson - Mitigation Manager, Production
Ben Wilson serves as Mitigation Manager, Production, bringing hands-on experience and steady leadership to every loss. A carpenter by trade, Ben has been in the mitigation industry since 2008 and holds his WRT, ASD, and AMRT certifications. His deep field knowledge and practical mindset make him a trusted leader for crews and a reliable resource on complex jobs.
Ben is known for setting clear expectations, maintaining strong production standards, and leading from the front. He balances urgency with quality, ensuring projects stay on schedule without cutting corners.
Outside of work, Ben is a proud husband and father of three. His family stays busy with marching band in the fall and dance and lacrosse in the spring — and as a lifelong Gamecock fan, he’s right at home leading in the Carolinas.
![Hunter Sgorrano - Business Development Representative, team member at SERVPRO of West Columbia]()
Hunter Sgorrano - Business Development Representative
Hunter Sgorrano serves as a Business Development Representative, focused on strengthening relationships and expanding our presence in the community. He works closely with property managers, insurance agents, and commercial partners to ensure they have a dependable restoration resource they can call at any time.
Hunter brings energy, consistency, and a service-driven mindset to his role. He understands that trust is built over time, so he prioritizes follow-through, clear communication, and being present when partners need support. His proactive approach and commitment to representing our team with professionalism help drive growth while reinforcing our reputation for reliability and results.
![Brandon McLemore - Construction Division Director, Columbia, team member at SERVPRO of West Columbia]()
Brandon McLemore - Construction Division Director, Columbia
Brandon McLemore serves as Construction Division Director for our Columbia operations, leading reconstruction projects with a strong focus on quality, accountability, and client satisfaction. He oversees everything from initial scope to final walkthrough, ensuring each build is completed efficiently and to the highest standard.
Brandon is known for his steady leadership, clear communication, and ability to manage complex projects without losing attention to detail. He works closely with estimators, project managers, subcontractors, and clients to keep timelines on track and expectations aligned. His commitment to craftsmanship and results-driven execution plays a key role in delivering seamless reconstruction experiences for the clients and partners we serve.
What our
customers are saying
Friendly, Prompt, Knowledgeable, Timely, Best in the business
Fast, affordable, and detail oriented. Completely restored the home! Amazing work! Would recommend them to anyone needing fast and clean work!
Wow just wow! Restored my grandmas house fast! I couldn't be more thankful! CALL SERVPRO FIRST! THEY ARE THE BEST!
These guys are amazing! They show up in times of devastation and are so professional, caring and compassionate. I could not have asked for a better team of people to work with! Taylor, Heather, Brandon and the rest of you guys, stay safe out there and many thanks to you all again!
A big thank you to SERVPRO West Columbia-Lexington, Tia and Richard for the terrific job you gave done taking care of GMM's clients/family during the recent cold weather. With so many pipes bursting, you have gone above and beyond the call of duty and I thank you from the hit you of my heart for taking care of my people. This is what community us all about when emergencies come up. Thank you, Tia and Richard!
I am so glad we called SERVPRO when we had our unexpected disaster! They turned a hardship into a pleasant experience ! Taylor and his team were always on time and very respectful of my personal time and property!!!
SERVPRO was very professional, timely, honest, and great to work with. Would recommend to anyone!
THANK YOU SO MUCH! You and your team did an amazing job on our Masterbath. Everyone was so courteous and professional. The job got finished in LESS time than we thought it would. I hope no one I know ever has a mold issue like we did but if they do, I will be sure to recommend you. Thanks again! :)
I have only known this company for 3 or so months, but I know with out a shadow of a doubt, that the business practices these people have and the way they treat their customers and employees are deeper routed and stronger then any other company I have ever worked for.
About Us
SERVPRO of West Columbia is a locally and veteran owned and operated restoration and reconstruction company proudly serving homes and businesses throughout West Columbia, Cayce, Springdale, South Congaree, and surrounding Lexington County communities. As part of the trusted SERVPRO brand, we specialize in water damage restoration, fire damage cleanup, mold remediation, storm response, biohazard cleanup, and full-service reconstruction.
From heavy rains and flooding to summer storms and unexpected plumbing failures, we are available 24/7 and respond quickly to minimize damage, protect property, and help our customers recover with confidence.
At SERVPRO of West Columbia, we combine industry-leading equipment, certified technicians, and a results-oriented mindset with the care and compassion our neighbors deserve. Whether it’s a residential water loss in Springdale or a large commercial fire cleanup in Cayce, we are committed to being proactive, prepared, and ready to make it “Like it never even happened.”
OUR STORY
We opened our first SERVPRO franchise in May 2012. We started small but took every job and treated our customers with empathy and respect. Customer service is at the heart of what we do and has led to numerous awards as a Top 50 SERVPRO franchise. Our business grew rapidly and in addition to serving the greater Charlotte area, we also own SERVPRO franchises in Northwest Charlotte, Lake Norman, Gaston County, Lincoln County and South Carolina – serving both the York County and Richland County markets. Our team works 24/7/365 to meet the disaster restoration needs of our customers. We are here to help make any size disaster “Like it never even happened.” ®
OUR SERVICES
Our team has over 25 years of experience in the disaster restoration industry and understands the pain and worry that comes with a water or fire damage and the disruption it causes to your home or business. SERVPRO is a full-service restoration company specializing in the cleanup, restoration, and reconstruction of residential and commercial properties. We also remediate mold from your home or business. Other services include (but not limited to):
- Post Construction Cleaning
- COVID-19 Virus Disinfection and Cleaning
- Biohazard
- Crime Scene and Vandalism Clean Up
- Contents Cleaning, Restoration, and Storage
- Media Blasting (Mold, Fire/Smoke, and Stain Removal)
- Catastrophic Storm Response
Whether it’s damage to your home, your business, or you need full-service restoration due to a major disaster such as a hurricane or tornado — our team can handle it.
AFFILIATIONS
- Building Owners Management Association (BOMA)
- Commercial Real Estate Executive Women (CREW)
- Industrial Networking Group
- Institute of Real Estate Management (IREM)
- National Association of Women Business Owners (NAWBO)
- North Carolina Healthcare Engineers Association (NCHEA)
- Vistage
AWARDS
- Charlotte Business Journal's Fast 50
- Charlotte Business Journal's Women in Business Award
- Lake Norman Chamber of Commerce Outstanding Small Business
- NAWBO National Woman Business Owner of Year Finalist
- NAWBO Rising Star Award
- SMARTCEO Brava Award
- TOP 100 SERVPRO (multiple years)
- SERVPRO Award for Outstanding Sales (multiple years)
Certifications
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Insurance and Payment Information
For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.









