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Kevin Fall
Kevin Fall
Owner of SERVPRO of Hampshire County

Meet Our Team

All it takes is one call to SERVPRO of Hampshire County and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Hampshire County

Our Google Reviews
(413) 324-1300
4.8
(157 reviews)
Meet our Team. Here to Help 24/7
  • Megan, team member at SERVPRO of Hampshire County

    Megan

    Megan is the Special Projects Manager at SERVPRO of Hampshire County. She has worked for the franchise since 1999 and holds the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, Fire and Smoke Restoration, Applied Structural Drying and Upholstery and Fabric Cleaning. She also has a Lead Cleaning Certification, a Successful Subrogation Certification, a Department of Transportation (DOT) Certification. Recently Megan has completed training in Xactimate 28 and Mobile. Outside of work, Megan enjoys cooking for family and friends, playing softball, going to the casino and baking and decorating cakes.

  • Alex, team member at SERVPRO of Hampshire County

    Alex

    Alex Gonzalez is Senior Crew Chief at SERVPRO of Hampshire County and Large Loss / Commercial Loss Supervisor. With over 10 years of experience with our franchise, Alex is a leader with several certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Lead Removal and Mold Remediation. Alex likes helping people get back to normal after a disaster. In his spare time, he enjoys riding his scooter, comic books and video games.

  • Lou, team member at SERVPRO of Hampshire County

    Lou

    Lou is the Senior Reconstruction Crew Chief at SERVPRO of Hampshire County. He has worked in construction for over 20 years, building houses, roofing, painting and finish work. He is a retired Corrections Officer. In his spare time Lou enjoys golfing, hunting and playing with his grandchildren.

  • Amber, team member at SERVPRO of Hampshire County

    Amber

    Amber is a Production Project Manager and Estimator at SERVPRO of Hampshire County. She specializes in Managing the cleaning and fire/soot cleaning of structure and contents as well as Water Damage Mitigation. She is a self-motivated, punctual, task driven individual who loves to motivate others on her team. Amber is IICRC WRT and SRT Certified. In her spare time she LOVES playing her favorite sport, softball and spending a lot of time with her family and friends.

  • Mark, team member at SERVPRO of Hampshire County

    Mark

    Mark has led our team for over three years as our Operations Manager. He comes to us from a major regional grocery distribution center where he managed the daily operations. His experience in this field along with his years in the restaurant industry make him a great addition to help better serve our customers and clients in their time of need. His strengths include organization, training, staff management and versatility. Mark is IICRC WRT Certified.

    In his spare time Mark enjoys watching all sports and especially enjoys golfing.


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What our
customers are saying

I cannot begin to express how courteous and friendly the team you sent was in such a stressful time. You helped put the whole family at ease. 

Hector J
Northampton

My mom couldn’t stop talking about SERVPRO after the fire in her house, and now I know why. My own house has never looked or smelled better after the incident. Thanks. 

Gilbert C
Northampton

I hope that I never need your team again, but if disaster ever does strike, I know that you are the crew I trust. 

Petros R
Northampton

When I recently called Megan about my property, I was very distraught and felt helpless.  A tenant had just move out and left my house in such disarray that I did not think it would ever be saved.  She kept animals in my house....dogs, cats, rabbits as if it were a barn.  She allowed the animals to urinate and defecate on the floors and never cleaned up after them.  The woodwork throughout the house was clawed and doors destroyed.  The dogs actually went through the bathroom door leaving a large hole.  What a nightmare.

Thanks to Megan, your crew and the professional work provided by SERVPRO of Hampshire County, my home is back to normal and once again I have hope!

I could not believe my eyes when I walked into the house yesterday.  Clean and smelling great!  That is what SERVPRO of Hampshire County did for me and my house in Ware, and I could not thank you enough.  SERVPRO was willing and able to assist me in anything I necessary to get the house back to normal, your professionalism is an asset to your business.  I anyone needs assistance with anything within their house, SERVPRO of Hampshire County should be their first and only call!  They get the  job done correctly!  

Thanks again SERVPRO! 

Cynthia L.
Ware

Dear Kelly, Kevin, Alex, Victor, Ben, Lorenzo et al!



Thank you so very much forthe excellent care you took of my mother's house (in Longmeadow) and me.  It was a mammoth task -- 5 dumpster loads and a hot steamy summer -- but you handled it with grace.  Small blips were graciously responded to, and the results are most satisfying.  May the rest of your summer be prosperous and cool.   My deepest gratitude.

Inga L.
Longmeadow

I was very happy with the (Duct Cleaning) job.

Valerie K.
Hadley

Great job performing the fire damage restoration in our restaurant. Without your help we’d have surely lost a grueling battle for survival.

Bart A.
Northampton

It was amazing to discover how much mold was hidden in our walls. Your team explained what happened and performed quality services we know we can trust, thanks.

Bill R.
Northampton

Without your help the storm damage would have driven us out of our home for good. Thanks again.

Martin D.
Northampton

About Us



Here in Northampton, we know a thing or two about community pride. From the Saturday farmers’ market downtown to the historic homes tucked along Main Street, this area is rich in character. And when unexpected damage strikes — whether a midnight pipe burst or storm wind knocking shingles loose — SERVPRO is the local team you can count on to help make things right again.

We’re restoration professionals with boots on the ground right here in Hampshire County. Our crew handles water, fire, mold, storm, and commercial restoration with experience and a friendly touch. Think of us like the mechanic who doesn’t just fix the noise under the hood — we explain what’s happening in plain language and help you feel confident about every step.

What Makes Us Different

  • Local Know-How – We understand the unique quirks of Northampton homes, from older craftsmanship to modern builds.

  • Clear Communication – We break down restoration jargon — like “structural drying” (drying walls and floors thoroughly) and “containment” (isolating damaged areas) — into plain English.

  • Full-Service Approach – Cleanup, drying, repair, and rebuild — we guide the entire process from start to finish.

We blend professional training with neighborly care. When your home or business needs help, we show up prepared, steady, and ready to work. We don’t just restore structures — we help restore comfort, confidence, and peace of mind after life’s unexpected moments.

Let SERVPRO help bring back normal — “Like it never even happened.”

Kevin Fall
Kevin Fall
Owner of SERVPRO of Hampshire County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.