Edit Page
Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of DeKalb County

Our Google Reviews
(815) 758-3900
4.5
(30 reviews)

Service Areas

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of DeKalb County we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


1.svg

Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

2.svg

Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

3.svg

Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Carlos, Jose and Juan worked very hard to clean up our basement. Came back everyday until it was done. I would highly recommend SERVPRO.

Dwayne C.
Rock Falls

Working with Steve and his crew sure takes pressure off a disaster. Two separate times we have called SERVPRO with schools water problems. The reaction time is unbelievable. Within an hour trucks with fans, pumps, and personal were on the spot. I'm convinced that a quick reaction time saved a gym floor which is a major expense. On the residential side I had a client that used them for mold and they finished it the next day after the call. That makes my job a whole lot easier. I highly recommend SERVPRO for any business or residential job. Like they say they make it "Like it never even happened." 

David C
Dekalb

We had  what they are calling the 100 year flood here. I had a tenant in my strip center that had flooding in the basement and was overwhelmed thinking that all his inventory was going to be ruined. I call Steve and his crew right away to help him out. He and I were very please with the results and in a area known to flood we will  keep their number handy for next time.

Jeff G.
Rochelle

Thank you. Thanks for being available and for helping so quickly. I knew exactly who to get in touch with as soon as I saw that water.

Kelly G.
Sandwich

As an owner of renal properties in DeKalb I have had a need for restoration companies more then the average person. I have always been happy with the response,professionalism and service SERVPRO has given us. I will mostly certainly continue to use them and will recommend them to others in the future.

Dawn G.
dekalb

I recently had about 2 feet of water in my basement. I am in the process of selling my home and was unsure of the coverage I had for a sump pump. I contacted SERVPRO of DeKalb County late one Sunday night about coming to help but as you can imagine I had a lot of questions also. I wanted the job to be taken care of but was worried about the bill. Not only did they do a great job with the water, they kept me informed of the cost as we went along and answered all my questions! My house closed on schedule and I didn't get a huge bill that I didn't need. I would totally chose to work with them again.

Ryan P
Chana

We had some water in the basement of our rental which our daughter and grandson live in. We had concerns about mold and how that would effect our grandson. We contacted SERVPRO of DeKalb County based on the fact that I had heard about the good will gesture they had done to my grandson's daycare center recently. They needed the carpets cleaned and needed the service donated, which SERVPRO gladly did. We were thrilled with their work and how they got the mold taken care of. We would use them again and are thankful for a company that supports their community.

Jennifer H
Rochelle

Thank you for your prompt attention and the work that you did to clean up the water damage in our home!

Kim McKenna
Chana

Just wanted to send you a short note.Thank you for the work you have done in my apartment. Ceiling and wall look great. The carpet looks wonderful,like new. Thanks again! I would recommend you to my family and friends.

Barbara J
Ottawa

Carlos, Jose and Juan worked very hard to clean up our basement. Came back everyday until it was done. I would highly recommend SERVPRO.

Dwayne C.
Rock Falls

Working with Steve and his crew sure takes pressure off a disaster. Two separate times we have called SERVPRO with schools water problems. The reaction time is unbelievable. Within an hour trucks with fans, pumps, and personal were on the spot. I'm convinced that a quick reaction time saved a gym floor which is a major expense. On the residential side I had a client that used them for mold and they finished it the next day after the call. That makes my job a whole lot easier. I highly recommend SERVPRO for any business or residential job. Like they say they make it "Like it never even happened." 

David C
Dekalb

We had  what they are calling the 100 year flood here. I had a tenant in my strip center that had flooding in the basement and was overwhelmed thinking that all his inventory was going to be ruined. I call Steve and his crew right away to help him out. He and I were very please with the results and in a area known to flood we will  keep their number handy for next time.

Jeff G.
Rochelle

Thank you. Thanks for being available and for helping so quickly. I knew exactly who to get in touch with as soon as I saw that water.

Kelly G.
Sandwich

As an owner of renal properties in DeKalb I have had a need for restoration companies more then the average person. I have always been happy with the response,professionalism and service SERVPRO has given us. I will mostly certainly continue to use them and will recommend them to others in the future.

Dawn G.
dekalb

I recently had about 2 feet of water in my basement. I am in the process of selling my home and was unsure of the coverage I had for a sump pump. I contacted SERVPRO of DeKalb County late one Sunday night about coming to help but as you can imagine I had a lot of questions also. I wanted the job to be taken care of but was worried about the bill. Not only did they do a great job with the water, they kept me informed of the cost as we went along and answered all my questions! My house closed on schedule and I didn't get a huge bill that I didn't need. I would totally chose to work with them again.

Ryan P
Chana

We had some water in the basement of our rental which our daughter and grandson live in. We had concerns about mold and how that would effect our grandson. We contacted SERVPRO of DeKalb County based on the fact that I had heard about the good will gesture they had done to my grandson's daycare center recently. They needed the carpets cleaned and needed the service donated, which SERVPRO gladly did. We were thrilled with their work and how they got the mold taken care of. We would use them again and are thankful for a company that supports their community.

Jennifer H
Rochelle

Thank you for your prompt attention and the work that you did to clean up the water damage in our home!

Kim McKenna
Chana

Just wanted to send you a short note.Thank you for the work you have done in my apartment. Ceiling and wall look great. The carpet looks wonderful,like new. Thanks again! I would recommend you to my family and friends.

Barbara J
Ottawa

About Us

SERVPRO of DeKalb County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

Covid-19 has really had an effect on our lives. SERVPRO of DeKalb has been on the front lines and helping companies and homeowners get their properties safe for them selves and their very important employees, students and customers. We have cleaned and disinfected over 2.000,000 sf of space and played a key role in keeping many key community support services open and serving our communities.

SERVPRO of DeKalb County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of DeKalb County can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of DeKalb County.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

George & Margaret Jackowiec
George & Margaret Jackowiec
Owners of SERVPRO of DeKalb County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.