Meet Our Team

Owner/President - Josh is one of the owners here at SERVPRO and a key part of what makes our franchise run strong. While he tends to keep a low profile, Josh plays an essential role behind the scenes, overseeing business operations, supporting the team, and helping to make sure everything runs as smoothly as possible.

He brings a steady, thoughtful approach to leadership, and is deeply committed to creating a work environment where people feel supported and equipped to do great work. His behind-the-scenes efforts help ensure that our crews can show up ready to respond when it matters most.

Josh is proud to be part of a locally owned and operated business that helps people recover from unexpected damage. And even more proud of the team who shows up every day to make that possible.

Owner/VP of Marketing - April, a proud alumna of the University of Miami and a devoted member of the Miami Hurricanes alumni community, brings a wealth of experience and expertise to our team at SERVPRO^®;.

Her journey in the professional world began with Comcast Cable in Fort Lauderdale, where she honed her skills and laid the foundation for her career. April's career path led her to the bustling streets of New York City, where she harnessed her Sales and Marketing talents at National Cable Communications (NCC). There, she specialized in crafting customized advertising campaigns for major cable television providers, leaving a mark in the industry.

In 2005, April returned to her Florida roots, accepting a pivotal role with Comcast Cable in West Palm Beach. Her responsibilities spanned a wide spectrum, including election-related sales and coordination with national and regional advertising agencies across the nation. This experience allowed her to develop a deep understanding of customer needs and strategic partnerships.

Today, April, alongside our dedicated SERVPRO team, stands ready to serve our South Florida community 24/7, 365 days a year. With a commitment to excellence and a passion for helping others recover from water, fire, and storm damage, April embodies the core values that define our mission at SERVPRO.

Owner/President - Meet Mike, the dedicated owner of SERVPRO, proudly serving the South Florida community since 2014. With a commitment to excellence and a passion for helping others, Mike and his team understand the challenges that come with water or fire damage events and the disruption they bring to your life.

Our mission is simple: to minimize the impact on your daily routine and facilitate a swift recovery. Specializing in the restoration and cleanup of both residential and commercial properties after fire, smoke, water, or storm damage, Mike's team consists of highly trained and certified technicians. They're also experts in mold and mildew remediation for businesses and homes in the Fort Lauderdale areas.

Beyond our professional expertise, Mike's family is an integral part of the South Florida community. His wife, April, and their three children actively engage in local school activities and youth sports programs, fostering strong connections with their neighbors and friends.

When you need guidance and assistance with storm, water, fire, or mold cleanup and restoration, trust Mike and his team at SERVPRO. We're here to lend a helping hand and ensure that your property is restored to its best condition, allowing you to get back to what matters most.

Carolina keeps our internal systems running smoothly and our team is supported behind the scenes. As Vice President of Admin Operations, she oversees the administrative side of the business, from process development and training to compliance and team coordination.

With a strong background in leadership and organization, Carolina helps create the structure that allows our team to work efficiently and effectively. She’s deeply involved in streamlining workflows, solving problems, and making sure everyone has what they need to succeed.

Carolina brings a thoughtful, people-first approach to her work and plays a big role in shaping the culture and stability of our franchise.

As a General Manager at SERVPRO of NE Hillsborough County/ Plant City, Brian Neal oversees restoration projects across areas like Plant City, Dover, and Thonotosassa. He ensures that every water damage, fire damage, or mold remediation job meets the high standards expected by homeowners and businesses in this agricultural and suburban region of Florida. Brian's leadership helps the team respond effectively to local emergencies.

Brian's expertise is particularly valuable in addressing the unique challenges presented by Florida's climate, such as high humidity and the potential for hurricane-related water intrusion. He understands the urgency when tropical storms or heavy rains impact properties, from historic homes in Plant City to modern businesses. Brian provides crucial guidance, helping property owners navigate the complexities of disaster recovery and return their spaces to pre-damage condition.

Frank, our Vice President of Operations at SERVPRO^®;. With two decades of experience in the restoration industry, Frank's expertise spans water damage, fire damage, mold remediation, and reconstruction services.

Frank's journey within SERVPRO exemplifies his dedication to growth. He's climbed the ranks, starting as a Crew Chief, and now serving as Vice President of Operations. Under his leadership, our SERVPRO team has expanded to nine locations across Florida, becoming the largest SERVPRO branch in South Florida.

Frank's commitment to honesty, loyalty, and exceptional customer service has been instrumental in the company's success. He has cultivated relationships with clients, mentored managers, and implemented innovative policies.

Today, Frank remains unwavering in his mission to help individuals and businesses recover from unexpected disasters, making SERVPRO the trusted choice for restoration services.

Dan Coen is the accomplished Director of Construction Operations for SERVPRO of NE Hillsborough County/ Plant City, providing essential reconstruction services to communities like Plant City, Seffner, and Dover. He plays a vital role in guiding property owners through the rebuild phase after significant damage, ensuring structural integrity and aesthetic appeal are fully restored. Dan’s hands-on approach guarantees meticulous attention to detail on every project.

With a keen understanding of Central Florida's weather patterns, Dan is adept at managing projects involving storm damage, including wind and flood impacts, as well as fire and mold remediation. His expertise helps local businesses and families in NE Hillsborough County and Plant City regain normalcy, delivering reliable and durable reconstruction solutions tailored to the region's specific environmental challenges.

Stephanie George is the accomplished Director of Construction Administration for SERVPRO of NE Hillsborough County/ Plant City, providing essential oversight for reconstruction projects throughout Plant City, Dover, and the broader Northeast Hillsborough County area. She plays a pivotal role in transforming damaged properties back into safe, functional spaces, managing all aspects of the rebuild process with precision and care. Her focus is on delivering exceptional results for every client.

Given the region's susceptibility to severe thunderstorms and occasional tornadoes, Stephanie's ability to coordinate efficient and durable reconstruction is invaluable. She expertly navigates the intricacies of insurance claims and building codes, ensuring properties in Plant City and surrounding areas are restored effectively. Stephanie is passionate about supporting the recovery of her neighbors and local businesses in NE Hillsborough County.

Joe focuses on building strong relationships with our clients and making sure they get the support they need when it matters most. As Account Manager, he works closely with property managers, insurance professionals, and local businesses to provide guidance before, during, and after a loss.

Joe brings a dependable, solutions-focused approach to every interaction. He’s known for being responsive, easy to work with, and always ready to help clients navigate the restoration process with confidence.

Whether it’s setting up an Emergency Ready Profile or checking in on a current job, Joe is a trusted point of contact and a key part of how we serve our community.

A'lerika helps manage restoration projects with a focus on clear communication, organization, and quality service. As Project Manager, she coordinates field crews, monitors progress, and works closely with customers to ensure each job runs smoothly from start to finish.

Known for her professionalism and steady approach, A'lerika brings a calm, solutions-oriented mindset to every project. She makes sure timelines stay on track, questions get answered, and the work is completed to our high standards.

Whether it’s a water loss or a fire cleanup, A'lerika is there to guide the process and help make things right again.

Rachael helps keep our billing process running smoothly and ensures that account balances are handled with care and professionalism. As Collections Specialist, she follows up on outstanding invoices, communicates with customers and carriers, and works to resolve any issues that may delay payment.

Rachael brings a detail-oriented mindset and a respectful, solution-focused approach to every interaction. She’s known for her clear communication, persistence, and ability to maintain strong relationships while navigating the collections process.

With Rachael on the job, our financial operations stay organized, and our customers stay informed every step of the way.

Jake Wilson serves as the National Commercial Account Manager, a crucial link between SERVPRO of NE Hillsborough County/ Plant City and the area's diverse commercial sector. He is passionate about helping businesses mitigate risks and recover from unforeseen events. Jake's extensive knowledge covers everything from large-scale water damage and fire damage incidents to complex mold remediation projects, ensuring businesses in Plant City and surrounding areas receive top-tier commercial restoration. His dedication to personalized service and community well-being makes him a trusted partner for local enterprises.

Scott is focused on helping businesses stay prepared and supported through every stage of the restoration process. As Commercial Account Manager, he works closely with property managers, facility directors, and business owners to provide reliable guidance before, during, and after a loss.

Scott brings a professional, relationship-driven approach to his role. He’s known for being dependable, knowledgeable, and quick to respond, especially when time is critical and operations are on the line.

Whether he’s building an Emergency Ready Profile or checking in on a commercial loss, Scott is a trusted partner for our clients and a key connection point to the SERVPRO^®; team.

Shaun Siens leads our contents division with a focus on care, detail, and organization. As Contents Project Manager, he oversees the packing, cleaning, and inventory process for personal property after a loss, making sure items are handled with professionalism and respect.

Shaun works closely with customers, adjusters, and the field team to coordinate contents restoration from start to finish. He’s known for his calm approach, clear communication, and commitment to treating every item—big or small—with the attention it deserves.

Whether it's a residential fire or a large commercial job, Shaun helps ensure that belongings are documented, restored, and returned with care.

Erika connects our team with the people and organizations we serve. As Business Development Specialist, she focuses on building relationships, creating partnerships, and finding ways our team can support the community before, during, and after disaster strikes.

With 25 years of experience in insurance claims handling, Erika brings a deep understanding of the restoration process from the customer’s perspective. She uses that knowledge to help bridge the gap between clients, insurance carriers, and our team, ensuring projects move smoothly from start to finish.

In addition to her insurance expertise, Erika supports marketing coordination efforts, working closely with our operations team to keep our services top of mind in the community. Her people-first mindset and passion for service make her a trusted resource for both customers and partners.

As Regional Account Manager, Business Development, Amy Johnson leads SERVPRO’s efforts to build strong relationships and deliver exceptional service across multiple markets. With a deep understanding of restoration, customer care, and community partnerships, Amy plays a key role in helping businesses prepare for and recover from unexpected property damage.

Amy works closely with local account managers, property managers, insurance professionals, and commercial clients to ensure seamless communication and reliable support. Her proactive approach and commitment to excellence help strengthen SERVPRO’s reputation as the trusted leader in cleanup and restoration throughout the region.

Chester Folwer serves as a dedicated Crew Chief at SERVPRO of NE Hillsborough County/Plant City, bringing his extensive expertise to homeowners and businesses throughout Plant City, Dover, and the surrounding areas. With years of hands-on experience in disaster restoration, Chester leads his teams with precision, ensuring every project, from water damage to fire remediation, is handled efficiently and effectively.

His specialized knowledge in navigating the unique challenges of Florida's climate, including hurricane preparedness and flood recovery, makes him an invaluable asset. Chester is deeply committed to restoring peace of mind and property for families and businesses across the NE Hillsborough County region, ensuring properties are returned to pre-damage condition, "Like it never even happened."

George Valazquez is a dedicated Technician at SERVPRO of NE Hillsborough County/Plant City, bringing his expertise to families and businesses throughout Plant City, Dover, and the surrounding northeast Hillsborough County areas. With a strong background in disaster restoration, George plays a crucial role in responding to emergencies, ensuring properties are quickly and efficiently restored to their pre-damage condition. His commitment to swift action and thorough work is a cornerstone of the team's success.

Specializing in water damage mitigation and mold remediation, George is adept at navigating the unique challenges posed by Florida's humid climate, which can exacerbate these issues. He understands the urgency when tropical storms or heavy rains impact local homes and businesses. George is passionate about serving the Plant City community, providing compassionate and expert care during stressful times, and helping residents get back on their feet.

Jazmyne Higdon serves as the dedicated Reconstruction Project Manager for SERVPRO of NE Hillsborough County/Plant City, bringing extensive expertise to property owners across Plant City, Dover, and the surrounding communities. Her role is crucial in transforming damaged residential and commercial properties back to their pre-loss condition, guiding clients seamlessly through the complex reconstruction process after disaster strikes. Jazmyne ensures every project is managed with precision and a deep understanding of local building codes and client needs.

With Florida's susceptibility to tropical storms and high humidity, Jazmyne specializes in reconstruction strategies that address water damage, mold remediation, and structural repairs common in the NE Hillsborough County area. Her commitment extends beyond repairs; she focuses on restoring peace of mind for families and businesses in Plant City, ensuring durable, high-quality outcomes that stand up to the local climate challenges.

Kimberly Massey serves as a Reconstruction Project Manager for SERVPRO of NE Hillsborough County/Plant City, bringing extensive expertise to property owners across Plant City, Dover, and the surrounding northeast Hillsborough communities. With a keen eye for detail and a commitment to quality, Kimberly expertly guides clients through the complex process of rebuilding after disaster strikes, ensuring a smooth transition from damage to restoration.

Her specialized knowledge in managing reconstruction projects, particularly those affected by tropical storms and heavy Florida rains, is invaluable to local residents and businesses. Kimberly understands the unique challenges faced by the Plant City area and is devoted to restoring properties efficiently and compassionately, helping families and businesses get back on their feet with minimal disruption.

Mark Joel Lopez Garcia is a dedicated Technician at SERVPRO of NE Hillsborough County/ Plant City, bringing his expertise to homeowners and businesses throughout Plant City, Dover, and the surrounding northeast Hillsborough County communities. With a keen eye for detail and a commitment to restoring properties to their pre-damage condition, Mark plays a crucial role in every water, fire, and mold remediation project, ensuring efficiency and thoroughness from start to finish.

Mark's skills are particularly valuable in an area prone to heavy rains and potential hurricane impacts, making him adept at handling extensive water damage and mold growth. His understanding of local building structures and climate challenges helps SERVPRO of NE Hillsborough County/ Plant City deliver effective and timely restoration solutions. Mark is proud to serve his community, helping families and businesses recover quickly and safely.

Overseeing the intricate rebuilds for SERVPRO of NE Hillsborough County/ Plant City, Mike Maitlen ensures properties across areas like Plant City, Dover, and Thonotosassa are meticulously restored. As a Reconstruction Supervisor, Mike applies over eight years of hands-on experience to every project, guiding homes and businesses through the complex post-disaster recovery process.

Mike's deep understanding of Florida's specific building codes is crucial, especially when tackling hurricane damage or persistent humidity challenges common in the region. He expertly navigates structural repairs and material selections, ensuring properties return to their pre-damage state while meeting all local requirements for homeowners and businesses.

As an Operations Manager at SERVPRO of NE Hillsborough County/ Plant City, Mike Oakley is a key leader in restoring properties after water, fire, or mold damage across the Plant City, Dover, and Seffner areas. He oversees the intricate logistics of emergency response, ensuring that every project, from storm-damaged homes to commercial property fires, proceeds efficiently and effectively.

Mike’s expertise is particularly valuable in Florida’s climate, where high humidity and frequent summer storms can exacerbate water damage and mold growth. He specializes in rapid, comprehensive mitigation strategies that protect homes and businesses from further harm, providing peace of mind to property owners throughout Hillsborough County.

As a Large Loss Technician at SERVPRO of NE Hillsborough County/Plant City, Saniel Gomez is a key responder when major property damage impacts homes and businesses across Plant City, Seffner, and the surrounding Hillsborough County area.

Saniel specializes in coordinating the complex logistics of large-scale restoration projects, from hurricane recovery to extensive commercial water damage. He understands the unique challenges of Florida's climate, from high humidity to storm season, ensuring properties are restored efficiently and effectively for the community.

As a Large Loss Technician at SERVPRO of NE Hillsborough County/Plant City, Tiago Garcia is often the first professional on scene after significant property damage events. He responds to calls across areas like Plant City, Thonotosassa, and Seffner, bringing specialized expertise to commercial and residential properties impacted by large-scale disasters.

Tiago’s work involves assessing extensive water, fire, or storm damage, particularly critical during Florida's hurricane season or after severe thunderstorms. He coordinates the initial stages of large-scale restoration projects, ensuring properties in the NE Hillsborough County area receive immediate and effective mitigation to prevent further damage.

When water damage strikes homes in the Plant City and NE Hillsborough County area, Victor Pena at SERVPRO of NE Hillsborough County/Plant City is often the first expert on the scene. As a Technician, Victor responds to urgent calls for water, fire, and mold remediation, helping families and businesses recover from unexpected disasters. He understands the unique challenges faced by properties in this region, from summer storm surges to unexpected pipe bursts.

Victor’s expertise is crucial for addressing common issues like high humidity and mold growth that can quickly escalate in Florida's climate. He meticulously assesses damage, sets up drying equipment, and ensures proper containment to prevent further issues for properties in areas like Dover, Valrico, and Seffner. Victor provides essential restoration services, helping to bring properties back to pre-damage condition for residents and business owners.

As a Project Manager at SERVPRO of NE Hillsborough County/ Plant City, Alex Clark is often the first professional on scene after water, fire, or mold damage impacts homes and businesses in areas like Plant City, Dover, and Thonotosassa. He oversees restoration projects from initial assessment through completion, ensuring properties are returned to their pre-damage condition. Alex works closely with property owners, providing clear communication and expert guidance throughout the entire process, whether it's a small leak or a large-scale disaster.

Alex understands the unique challenges faced by properties in the NE Hillsborough County area, particularly with heavy rains and potential storm surges impacting structures. His expertise includes managing complex drying protocols for water-damaged homes and navigating the intricacies of smoke and soot removal following fire incidents. Alex ensures that every restoration project in the Plant City region meets high standards, helping local residents and business owners recover efficiently.

When water damage strikes homes in the Plant City area, Ben Martinez at SERVPRO of NE Hillsborough County/Plant City is often the first expert on the scene. As a Technician, Ben responds to emergencies like burst pipes, storm damage, and mold remediation calls across northeastern Hillsborough County, including communities like Dover and Seffner. He focuses on rapid assessment and effective mitigation strategies to protect properties from further harm.

Ben understands the unique challenges of Florida's climate, from hurricane season flooding to persistent humidity that can lead to mold issues. He specializes in using advanced drying techniques and mold containment protocols, crucial for preserving homes and businesses in areas prone to tropical storms. Ben ensures that residents and business owners in Plant City and its surrounding towns receive prompt, thorough restoration services after an unexpected disaster.

When water damage strikes homes in the Plant City, Zephyrhills, and Dover areas, Brenda Mendez Colmenares at SERVPRO of NE Hillsborough County/Plant City is often the first expert on the scene. As a Technician, Brenda responds to calls ranging from unexpected pipe bursts in a historic Plant City home to storm-related flooding affecting businesses in Thonotosassa. She plays a crucial role in assessing damage and initiating the critical first steps of mitigation.

Brenda's work involves careful moisture detection, water extraction, and setting up drying equipment, all essential for preventing further damage like mold growth in Florida's humid climate. She understands the unique challenges that high humidity and frequent summer storms pose to properties across NE Hillsborough County. Brenda ensures that properties are thoroughly dried and prepared for restoration, helping families and businesses recover efficiently.