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Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Norwich and Windham County

Our Google Reviews
(860) 887-0447
4.5
(46 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Norwich and Windham County we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

I would highly recommend your company to others.  Your employees were kind, efficient and explained everything along the way.  Thank you for your kindness and patience with us during a difficult time.  

Reva
Waterford

Solid work performance.  Very hard working crew.  

Michael
Voluntown

They did an awesome job!!  Thank you!! 

John
Danielson

"Top notch service all the way, thank you so much!"

Jon
Griswold

"Kept me informed of the process.  The people that came to the house were WONDERFUL! Thank You!  

Kristen
Norwich

Personnel were outstanding & knowledgeable.  Worked hard and well together.  Great teamwork!! Very good clean job! 

Steve
Ledyard

Everyone I dealt with was courteous, careful, professional and patient.  They made a difficult situation more than bearable, they had fun too.  

Pamela
Griswold

SERVPRO of Norwich and Windham County did an good job and are very nice people.  10/10 would recommend to friends and family

Olga
Norwich

Response was amazing, and the entire SERVPRO staff was great.  We didn't have to worry about anything.  Thank you!  

Jill
Danielson

I would highly recommend your company to others.  Your employees were kind, efficient and explained everything along the way.  Thank you for your kindness and patience with us during a difficult time.  

Reva
Waterford

Solid work performance.  Very hard working crew.  

Michael
Voluntown

They did an awesome job!!  Thank you!! 

John
Danielson

"Top notch service all the way, thank you so much!"

Jon
Griswold

"Kept me informed of the process.  The people that came to the house were WONDERFUL! Thank You!  

Kristen
Norwich

Personnel were outstanding & knowledgeable.  Worked hard and well together.  Great teamwork!! Very good clean job! 

Steve
Ledyard

Everyone I dealt with was courteous, careful, professional and patient.  They made a difficult situation more than bearable, they had fun too.  

Pamela
Griswold

SERVPRO of Norwich and Windham County did an good job and are very nice people.  10/10 would recommend to friends and family

Olga
Norwich

Response was amazing, and the entire SERVPRO staff was great.  We didn't have to worry about anything.  Thank you!  

Jill
Danielson

About Us

Proudly Serving Norwich and Windham County

When disaster strikes in Norwich, it doesn’t send a polite warning—it barges in like a Nor’easter, uninvited and messy. That’s where SERVPRO steps in. We’re your local go-to crew for fire, water, and storm damage cleanup. And mold? Let’s just say we’re not fans of fuzzy walls either.

Our team isn’t just trained—we’re restoration nerds (the good kind). We roll up our sleeves and get to work fast, because we know how stressful property damage can be. Whether it's a burst pipe in a downtown Norwich storefront or storm damage in a Windham County home, we treat every job like it's our own place on the line.

Why SERVPRO?

Local Roots, National Strength
Based right here in Norwich, we’re part of the community—but we’ve also got the horsepower of a national brand behind us.

Fast Response, Every Time
Restoration isn’t a 9-to-5 gig. We’re ready to roll 24/7, rain or shine (or blizzard or basement flood).

Top-Notch Technicians
Our techs are IICRC-certified pros who know how to handle everything from soot to standing water. And they’ll always treat your space with care and respect.

From Mess to Masterpiece
We don’t just clean—we restore. Think of us as the pit crew for your property.

A Norwich Team You Can Trust
We’ve seen a lot—like, a lot. From fire-damaged attics to waterlogged basements and the occasional mystery stain no one wants to talk about. Every job contributes to our expertise and passion for helping our neighbors recover.

We love this corner of Connecticut—from the historic charm of Norwich to the quiet strength of Windham County—and we’re proud to help keep it standing strong, one restored home or business at a time.

Looking for reliable restoration in Norwich, CT?
Let SERVPRO help restore your peace of mind—one room, one repair, one day at a time.

John O'Sullivan Jr, John K. O'Sullivan III, Kevin P. O'Sullivan
John O'Sullivan Jr, John K. O'Sullivan III, Kevin P. O'Sullivan
Owners of SERVPRO of Norwich and Windham County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.