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Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of North Kanawha and Teays Valley

Our Google Reviews
(304) 343-6170
4.9
(251 reviews)

Service Areas

Charleston, WV | Cross Lanes, WV | Dunbar, WV | Nitro, WV | Elkview, WV | Sissonville, WV | Belle, WV | Clendenin, WV | Hurricane, WV | Winfield, WV | South Charleston, WV | St Albans, WV | Marmet, WV

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of North Kanawha and Teays Valley we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Jason and his helper were very professional and quick.  Easy to joke around with.  They were great!

Steve
Saint Albans

Can not praise Jason and Tim enough!  They were great and did a wonderful job. 

Judy
Charleston

SERVPRO of North Kanawha & Teays Valley, WV is top rate and I highly recommend the company. After over a year of dealing with a mold/mildew issue I’m happy that I found SERVPRO, specifically Louie Moore. Louie’s depth of knowledge in water damage problems is impressive! I’ve spent a tremendous amount of time researching and talking to home service and remediation professionals about the problem, so my recommendation comes from extensive experience with trying to uncover the source of the problem and considerable awareness of moisture issues and remediation options.


 

 

Sarah
charleston

Jason and his helper were very nice and polite.  I can't say enough good things about them. 

Ann
Saint Albans

Dear, Mr. Moore, 

We would like to take this opportunity to thank you, Jason Vinyard, David, and the additional workers who came to our home during the week of February 19, 2018.  We also wish to thank Sherry Arthur for her prompt assistance in scheduling our restorations. Everyone was very courteous and knowledgeable about out home sewer situation.  It was a very stressful situation for our family and we were impressed with everyone's professionalism.  We were relieved when things began to return to normal at our house.  Everyone from SERVPRO went the extra mile to help us.

If we would ever need this type of assistance again, we will be sure to contact SERVPRO.

Thank you very much,

Sincerely,

Steven

Steven
Elkview

Mark and Mike were excellent and very helpful. The job was done quickly and they always made sure that they kept our needs in mind so we could continue to have our church services amidst the cleanup. SERVPRO was great to deal with and will always be my first call when I’m ever in need.

Scott Beha
Charleston

I want to take the time and opportunity to let you know what an outstanding job Gary and various members of his crew did. My house was a wreck, yet he came in and calmly assessed the situation, put together the plan, and did the work. He is young to have such maturity and A great work ethic. He was always professional yet friendly at the same time. I was truly impressed with him and wanted to take the time to let you know what a great person and employee he is.

Beverly
Nitro

Being a commercial property owner, as well as owning a couple residential homes in different states.  No matter where I need SERVPRO I have them available.  They are currently working in my home in Florida.  They always do a great job. 

Mallory
Dunbar

Every time that we have had to use them they have done a great job. 

Bernard
Charleston

Jason and his helper were very professional and quick.  Easy to joke around with.  They were great!

Steve
Saint Albans

Can not praise Jason and Tim enough!  They were great and did a wonderful job. 

Judy
Charleston

SERVPRO of North Kanawha & Teays Valley, WV is top rate and I highly recommend the company. After over a year of dealing with a mold/mildew issue I’m happy that I found SERVPRO, specifically Louie Moore. Louie’s depth of knowledge in water damage problems is impressive! I’ve spent a tremendous amount of time researching and talking to home service and remediation professionals about the problem, so my recommendation comes from extensive experience with trying to uncover the source of the problem and considerable awareness of moisture issues and remediation options.


 

 

Sarah
charleston

Jason and his helper were very nice and polite.  I can't say enough good things about them. 

Ann
Saint Albans

Dear, Mr. Moore, 

We would like to take this opportunity to thank you, Jason Vinyard, David, and the additional workers who came to our home during the week of February 19, 2018.  We also wish to thank Sherry Arthur for her prompt assistance in scheduling our restorations. Everyone was very courteous and knowledgeable about out home sewer situation.  It was a very stressful situation for our family and we were impressed with everyone's professionalism.  We were relieved when things began to return to normal at our house.  Everyone from SERVPRO went the extra mile to help us.

If we would ever need this type of assistance again, we will be sure to contact SERVPRO.

Thank you very much,

Sincerely,

Steven

Steven
Elkview

Mark and Mike were excellent and very helpful. The job was done quickly and they always made sure that they kept our needs in mind so we could continue to have our church services amidst the cleanup. SERVPRO was great to deal with and will always be my first call when I’m ever in need.

Scott Beha
Charleston

I want to take the time and opportunity to let you know what an outstanding job Gary and various members of his crew did. My house was a wreck, yet he came in and calmly assessed the situation, put together the plan, and did the work. He is young to have such maturity and A great work ethic. He was always professional yet friendly at the same time. I was truly impressed with him and wanted to take the time to let you know what a great person and employee he is.

Beverly
Nitro

Being a commercial property owner, as well as owning a couple residential homes in different states.  No matter where I need SERVPRO I have them available.  They are currently working in my home in Florida.  They always do a great job. 

Mallory
Dunbar

Every time that we have had to use them they have done a great job. 

Bernard
Charleston

About Us

SERVPRO of North Kanawha Valley understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of North Kanawha Valley specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of North Kanawha Valley can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of North Kanawha Valley.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.