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Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Newport News

Our Google Reviews
(757) 244-8467
4.0
(46 reviews)

Service Areas

Newport News, VA | Joint Base Langley-Eustis, VA | Marshall, VA | Newmarket, VA | Beaconsdale, VA | Jefferson Park, VA | Riverside, VA | Blount Point, VA | Menchville Meadows, VA | Village Green, VA

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Newport News we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

We had to call SERVPRO out to handle water remediation that was started by another company that we were uncomfortable continuing with after the first few hours of work. The on-call SERVPRO technician called me back promptly despite it being 10:45 in the evening and answered all of my questions. Kevin, the production manager, called me first thing this morning to come out and assess our property. He fit us in to their schedule (same day) to take care of what needs to be handled today. This company is extremely professional, shows up on time (actually a few minutes early, which was great!) and the technicians who are on site now are knowledgeable and confident about the scope of the remediation and repairs that need to take place. Thank you, SERVPRO, for being there for us in our time of need and for allowing us to have this project handled by a company who knows what they are doing!

E. Gaskins
Newport News

SERVPRO did a great job today. Showed up within 1-hour of the call I placed to you guys.  Showed up with a team of 3-4 guys. Were out of here within an hour or so. Great job by them. This seems to be the norm with you guys and it is much appreciated.

J Morgan
Fort Eustis

I would highly recommend SERVPRO® Of Newport News. They were all very fast, efficient and polite.

Hailey
Virginia Beach

I could not have asked for a better group of gentlemen to be in my home! They were professional in every way! This was our first time ever having a situation like this and they were very helpful in making me feel comfortable about the process. I appreciate all of their hard work!

Jennifer
Spring Grove

Outstanding service by great people who explained everything throughly. Thanks. 

M. McMillin
Yorktown

My home ended up with a widespread plumbing leak that affected the main living room ceiling, adjoining downstairs guest bath ceiling and flooring, laundry room ceiling and flooring and crawlspace beneath those rooms. Matt quickly assessed the damage and responded in a fast manner. He made a few phone calls, and got the process rolling.

Leslie M
Newport News

Mike and his guys did a professional job, were very courteous and kept my home clean throughout the process.

E. Fellman
Virginia Beach

Good Job, Thank You

M. Tilles
Newport News

I woke up to my entire downstairs covered in water due to my water heater hose burst over night.  Called SERVPRO and they were out same day and got me all set up and made the clean up process stress free and a relief.  The office staff were friendly and knowledgeable and answered all of my questions.  The staff was very professional.

C Marquez
Newport News

We had to call SERVPRO out to handle water remediation that was started by another company that we were uncomfortable continuing with after the first few hours of work. The on-call SERVPRO technician called me back promptly despite it being 10:45 in the evening and answered all of my questions. Kevin, the production manager, called me first thing this morning to come out and assess our property. He fit us in to their schedule (same day) to take care of what needs to be handled today. This company is extremely professional, shows up on time (actually a few minutes early, which was great!) and the technicians who are on site now are knowledgeable and confident about the scope of the remediation and repairs that need to take place. Thank you, SERVPRO, for being there for us in our time of need and for allowing us to have this project handled by a company who knows what they are doing!

E. Gaskins
Newport News

SERVPRO did a great job today. Showed up within 1-hour of the call I placed to you guys.  Showed up with a team of 3-4 guys. Were out of here within an hour or so. Great job by them. This seems to be the norm with you guys and it is much appreciated.

J Morgan
Fort Eustis

I would highly recommend SERVPRO® Of Newport News. They were all very fast, efficient and polite.

Hailey
Virginia Beach

I could not have asked for a better group of gentlemen to be in my home! They were professional in every way! This was our first time ever having a situation like this and they were very helpful in making me feel comfortable about the process. I appreciate all of their hard work!

Jennifer
Spring Grove

Outstanding service by great people who explained everything throughly. Thanks. 

M. McMillin
Yorktown

My home ended up with a widespread plumbing leak that affected the main living room ceiling, adjoining downstairs guest bath ceiling and flooring, laundry room ceiling and flooring and crawlspace beneath those rooms. Matt quickly assessed the damage and responded in a fast manner. He made a few phone calls, and got the process rolling.

Leslie M
Newport News

Mike and his guys did a professional job, were very courteous and kept my home clean throughout the process.

E. Fellman
Virginia Beach

Good Job, Thank You

M. Tilles
Newport News

I woke up to my entire downstairs covered in water due to my water heater hose burst over night.  Called SERVPRO and they were out same day and got me all set up and made the clean up process stress free and a relief.  The office staff were friendly and knowledgeable and answered all of my questions.  The staff was very professional.

C Marquez
Newport News

About Us

SERVPRO of Newport News is always here to help with any size disaster to your home or business. Our highly-trained teams respond 24/7 providing excellent service to homeowners, insurance companies, building owners, facility managers and property managers throughout the area.

Independently owned and operated by Andrew and Theresa Bahen, SERVPRO of Newport News will now be operated by a team with 35 years of experience in the restoration industry. Our experience, people, capacity and equipment uniquely qualifies us to handle large jobs no matter how extensive the damage. In the unfortunate event of a fire or water damage, call SERVPRO of Newport News. We will respond 24/7 with trained employees, state-of-the-art equipment and the resources required to perform emergency services to help limit property damage.

Andrew M. & Theresa C. & Thomas Bahen, Andrew Bahen Jr., William M. Duffy
Andrew M. & Theresa C. & Thomas Bahen, Andrew Bahen Jr., William M. Duffy
Owners of SERVPRO of Newport News

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.