Ivy Cleanup and Restoration

Great company to deal with. When you have a major problem like we did. Super quick to respond. Very knowledgeable and experience crew. And Alonzo and Rashunn explained exactly what was going on. Walked me through the process and provided excellent custom or service. If I had to have a bad day. At least I called the right crew to help me get the train back on the tracks.

We had some ceiling damage that resulted in insulation falling all over a bedroom. Servpro did the initial clean up, came back and did additional cleaning in and around that room and finally after the repairs, came back and shampooed the carpet. The guys who came were Ben, Nick, Cory, Barron, Darryl and Rashuun. They did an amazing job. We would absolutely call them back for any additional work we might need. Well done!!!

Russ and his partner, Kaitlyn, did a great job packing out our belongings after our house fire. Russ was communicative and I appreciated his team setting anything they were unsure about to the side for us to review before tossing it. They worked quickly, and made sure everything was done thoroughly. Thanks again!

Alonzo and Rashunn are amazing! They quickly and thoroughly cleaned and disinfected my basement after a horrible septic back up. Made sure all impacted surfaces were covered, confidently advised me on the status of my home, and left me feeling safe and well cared for. These guys deserve a huge raise and exemplify excellence in customer service. They are my heroes!!!

Alonzo is very polite and worked very hard to assist in the damage in my apartment. He was very informative and made sure I understood everything.

Alonzo and Rashaun were amazing. They were down to earth and was very honest with us. They also were very hardworking. Serv pro is lucky to have two great guys like Alonzo and Rashaun. Thank you for all you did for us during this time for us.

Lillian at SERVPRO has been wonderful to work with! She is friendly, responsive, and always great about communicating and following up. I really appreciate her professionalism and willingness to help. I look forward to continuing to work with her and the SERVPRO team!

We are extremely grateful to SERVPRO of Charlottesville for how quickly and professionally they responded to an unexpected property-damage situation involving one of our customers. Their team promptly handled the cleanup and containment, kept us informed throughout the process, and helped coordinate the next stage of repairs. Megan Pimentel, Admin Assistant for Field Operations, was especially responsive, compassionate, and helpful in keeping communication moving between everyone involved. The entire team made a stressful situation much easier to manage, and we truly appreciate their professionalism, urgency, and care for the homeowner. We would highly recommend SERVPRO of Charlottesville.