We Just got as far as the assessment after a failed sump pump left water in our basement. We were impressed by Ali‘s presentation on the phone. She was professional, attentive and listened to what was needed. our holds were brief When she needed to clarify and answer for our questions. Her follow up was timely. Dave and Leonard were prompt for their appointment the next morning. They introduced themselves and what they would be doing during this visit. they set up and collected information from their equipment, as well as a narrative from my daughter and I. Dave, especially, took the time to educate us as to how Servpro works, and what to expect through this process. He is a young man of exceptional knowledge About all aspects of this industry. We had learned Information for this situation as well as for our future as homeowners.
