Meet Our Team

Dave Jones brings more than two decades of hands-on leadership in restoration and reconstruction, operating and partnering in multiple SERVPRO franchises across the region. Throughout his career, he has led large-scale restoration, reconstruction, and disaster recovery efforts; building teams focused on operational discipline, rapid response, and consistent execution. Dave earned his Bachelor of Science in Political Science from Arizona State University and holds multiple IICRC certifications, including Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD), Anti-Microbial Remediation Technician (AMRT), and Commercial Drying Specialist (CDS), along with Lead-Based Paint certification. His technical background and field experience support teams handling complex residential and commercial losses. Under Dave’s leadership, each independently owned and operated SERVPRO franchise emphasizes accountability, technical excellence, and steady, scalable growth while maintaining high standards during property damage emergencies.

Mace Ward is the Chief Operating Officer at SERVPRO of Rogers County. He is a proud graduate of Oklahoma State University, having earned a B.B.A. in Business Administration and Management. Mace is in his 8th year with us, and proves his commitment to his customers every single day. Mace's roots run deep in Oklahoma and loves raising his family here. Mace and his family hail from Rogers County and they continue running their family farm there. Every year Mace puts together the Lincoln Ward Memorial Golf Tournament - be sure and ask him about it when you run across him!

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Kyle Alexander is Vice President of Reconstruction Services for SERVPRO of Rogers County. Kyle has over 20 years experience in the construction industry and 17 years in Insurance Restoration. Kyle received his BA in Criminal Justice from Chapman University in 2002. Kyle moved from California to Oklahoma in 2008 and has been a vital part of the SERVPRO team during much of this time. Kyle is experienced in residential & commercial reconstruction as well as remodel projects and will work diligently to complete your job in a timely manner.

Gerald Thomas is the Director of Marketing and Business Development for SERVPRO of Rogers County. Gerald graduated from Alcorn State University and is a retired Army Officer in which 10 of those years were spent as a Corp of Engineer Officer which entailed the management of various construction and reconstruction projects. Gerald has over 20 years of experience in sales management and marketing experience. In his new role Gerald will be responsible for the development and growth of the sales team, sales and marketing strategy. He is active in the community and is a Board Member for Big Brothers Big Sisters of Oklahoma.

Armando Mendoza is the Director of Commercial Large Loss for SERVPRO Team Jones. Armando has 24 years’ experience in fire, water, mold, HVAC cleaning, in residential and commercial projects. Previous roles he has held include Large Loss Coordinator of multiple storm events, Operations Manager of 75+ employee restoration company, and General Manager of 10 million+ a year restoration company.

Notable projects include:

• Dupont Plant/Orange, TX-Hurricane Ike Document Recovery over 3000 Documents Boxes and Flood Cleanup
• Monahan’s Police Department/Monahan, TX-Fire Bomb Cleanup Entire Building
• IRS-Echelon/Austin, TX-Plane Crash Personal Effects Recovery Over 7000 Documents/Personal Effects
• United Nations/Manhattan, NY-Tropical Sandy Flood Cleanup Entire Lower Level Structure 450,000 SF
• Crossroads Mall/Tulsa, OK-Tornado Cleanup Over 75,000 SF
• Boca Grande Condos/Gasparilla Island-Hurricane Ian 18 Buildings with 185 Units Affected
• NW OKC VA/Oklahoma City, OK-Broken Pipe over 45k SF Hospital Space
• Sabey Data Center/Austin, TX-Fire Cleanup of over 150,000 SF

His accreditations include IICRC Applied Structural Drying, Texas Mold Contractor, IICRC Carpet Cleaning, NADCA HVAC Cleaning, Fire Recovery, IICRC Odor Removal, IICRC Smoke Removal, Bloodborne Pathogen, OSHSA 30, ICCRA, HIPPA, and Texas HVAC A License. Armando brings passion for customer service and project management and believes the most important job is yours!

With over 30 years of administrative leadership and 25 years specializing in accounting and finance, she brings seasoned financial expertise and executive-level oversight to the organization. A top graduate in her accounting program, she built a strong technical foundation that has driven a distinguished career in financial management. Prior to joining SERVPRO, she spent 15 years as a Finance Manager in the music retail industry, leading financial operations, strengthening controls, and improving profitability. Her background also includes commercial real estate and experience as a loan officer, providing broad expertise in financial analysis, asset management, and lending. As Corporate Controller for Team Jones, she oversees enterprise-wide accounting, financial reporting, compliance, and internal controls. Serving on the executive leadership board, she plays a central role in strategic decision-making, financial governance, and long-term organizational growth.

Pam Donaldson serves as Human Resources Manager for the franchise, overseeing all aspects of employee relations, compliance, and administrative support. She manages hiring coordination, onboarding, training processes, and ensures company policies are consistently implemented across the team. Pam plays a key role in maintaining a positive workplace culture while ensuring the organization remains compliant with employment regulations and internal standards. Her leadership helps support both field and office personnel so they can perform at their best. Through structured processes and clear communication, Pam helps keep the team aligned, supported, and operating efficiently.

Miranda serves as Construction Manager for Oklahoma, bringing 14 years of hands-on restoration experience to the team. As a Master IICRC-certified professional, she oversees complex reconstruction projects with a focus on quality control, timeline management, and clear communication. Miranda leads crews through every phase of the rebuild process, ensuring projects move efficiently from mitigation to final completion. Her technical expertise and field experience allow her to manage both residential and large-scale commercial restoration with precision and accountability. Her leadership helps ensure properties are restored safely, correctly, and to the highest industry standards.

Ronnie Davis began his career with SERVPRO in 2013, bringing a diverse background in disaster recovery, insurance adjusting, and industrial quality control. Prior to joining SERVPRO, Ronnie worked as an independent CAT adjuster, traveling nationwide to respond to major weather events and large-scale insurance losses. His experience in the field gave him a strong understanding of claim handling, documentation standards, and the expectations of both insurance carriers and property owners. As a certified IICRC Water Damage Restoration Technician (WRT), Ronnie combines technical restoration expertise with insurance insight to deliver accurate estimating, thorough documentation, and well-managed projects from start to finish.