Meet Our Team

Meet our owner, Shaun Hickman. Shaun has a solid 20+ years in the restoration field. He has obrtained certifications in Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator and Applied Microbial Remediation Technician (AMRT.) When our owner is not in the field you can find him hunting and hanging out with family and friends. Like most Minnesotans in the winter, you would find him rippin’ around on snowmobiles.

Our business motto is to "Create Happy Customers".

Bo is the Marketing Manager at SERVPRO Team Hickman, overseeing marketing efforts across all eight franchise territories. With a creative mindset and strategic vision, he leads initiatives that build brand awareness, strengthen community partnerships, and drive business growth. Bo plays a key role in ensuring SERVPRO’s message of fast, reliable service reaches the right audiences throughout the region.

Brandon is the Commercial Large Loss Project Manager at SERVPRO Team Hickman, where he oversees large-scale restoration projects for commercial properties. With exceptional organizational skills and a keen eye for detail, he coordinates every aspect of disaster response—from initial assessment and planning to execution and closeout—ensuring seamless service, timely completion, and outstanding results for clients.

Laura is the Human Resources Manager at SERVPRO Team Hickman. She handles hiring, training, and supports the team with anything HR-related. Laura helps make sure employees feel welcomed, valued, and set up for success from day one. Her friendly, approachable style helps create a great place to work.

Shanda handles Accounts Receivable at SERVPRO Team Hickman, making sure invoices are processed accurately and payments are tracked on time. Her attention to detail and strong communication skills help keep the financial side of the business running smoothly while supporting both customers and the team.

Chris serves as the General Manager at SERVPRO?of Wright County, where his expertise in restoration leadership and dedication to service excellence drive team performance and customer satisfaction. Under his guidance, SERVPRO?Team Hickman maintains its commitment to rapid response, quality results, and making every job “Like it never even happened.”

Mikayla is the Office Manager at SERVPRO Team Hickman. She keeps the office running smoothly by managing schedules, coordinating communication, and supporting both the team and clients. Her attention to detail and organizational skills help ensure that every call, appointment, and job runs efficiently—making her an essential part of our day-to-day operations.

Krystal is the Digital Marketing Manager at SERVPRO of Wright County.

Katie is the Contents Manager at SERVPRO Team Hickman. She leads the team responsible for cleaning, restoring, and inventorying items affected by fire, water, or other damage. With a strong focus on care and detail, Katie ensures that every item is treated with respect and restored to the highest standard whenever possible.

Tracy handles Accounts Payable at SERVPRO, ensuring vendors are paid accurately and on time. Her organization and efficiency keep our financial operations running smoothly and help maintain strong, reliable partnerships. Tracy’s attention to detail is essential to the success of our day-to-day business.

Marissa is the Softgoods Supervisor at SERVPRO Team Hickman. She leads the team responsible for cleaning and restoring textiles like clothing, bedding, and other soft contents using our specialized Esporta Wash System. Marissa’s attention to detail ensures every item is returned clean, fresh, and ready for use.

Brenda is a dedicated Contents Technician at SERVPRO, helping restore personal belongings with care and precision after fire, water, or mold damage. She handles each item as if it were her own, ensuring customers feel supported during difficult times. Brenda’s reliability and attention to detail make her a valued member of the team.

Dan is a Construction Estimator at SERVPRO, responsible for assessing damage and creating accurate, detailed estimates for repairs and rebuilds. His sharp eye for detail and deep understanding of construction ensure every project starts with a solid plan. Dan’s expertise helps customers navigate the restoration process with clarity and confidence.

Gio is a talented Carpenter at SERVPRO, bringing craftsmanship and attention to detail to every rebuild project. From framing to finishing touches, he plays a key role in restoring homes and businesses after disaster. Gio’s pride in his work helps ensure each space is not just repaired—but truly rebuilt with care.

Ashley, our Administrative Assistant, is the welcoming face you’ll see when visiting SERVPRO of Wright County headquarters and often the first voice you’ll hear when calling our office.

Tate is a Production Technician at SERVPRO of Wright County.

Grant is the Health & Safety Officer at SERVPRO of Wright County. In his spare time, he works as a paid-on-call firefighter and holds multiple certifications. As our resident expert in environmental testing, he handles mold inspections and oversees all lead and asbestos testing.

Connor is a Restoration Manager at SERVPRO, overseeing day-to-day operations on mitigation projects involving water, fire, and mold damage. He leads his team with a focus on efficiency, quality, and customer care from the first call to final walkthrough. Connor’s expertise and leadership help ensure every job is done right—and done fast.

Jaylen is our new Sales Construction Coordinator, supporting the Sales Estimators and Sales team while collaborating closely with the Construction Coordinator.

Valerie is the Executive Assistant to Shaun, Owner/President of SERVPRO of Wright County. She plays a key role behind the scenes, ensuring everything operates smoothly and often provides support to the entire SERVPRO of Wright County team.

Keith is a Production Technician at SERVPRO of Wright County, often recognized as the friendly face behind our carpet and upholstery cleaning services. With a positive attitude and an eye for detail, he helps homes and businesses look their best. Keith’s professionalism and care make him a favorite among customers.

Dawn is the Disposal Consultant at SERVPRO, expertly managing all aspects of dumpsters and dump trailers. From scheduling pickups and drop-offs to ensuring accurate coding and proper material disposal, she keeps everything organized and efficient. Her attention to detail and behind-the-scenes coordination help keep projects running smoothly.

Silvia is a hardworking Contents Technician at SERVPRO, specializing in the cleaning, packing, and restoration of personal belongings after disaster. Her gentle approach and strong work ethic bring comfort to customers during stressful times. Silvia’s dedication helps ensure every item is treated with the utmost care and respect.

Duane is a skilled Carpenter at SERVPRO, known for his precision and dedication to quality craftsmanship on every rebuild project. With extensive experience in painting and drywall work, he handles everything from structural repairs to finishing touches with care and expertise. Duane’s reliability and attention to detail make him an essential part of the construction team.

Sonia is a Production Technician (Contents) at SERVPRO of Wright County.

Robert S is a Production Technician at SERVPRO of Wright County. He has also taken the initiative to support our Facilities/Maintenance Supervisor by helping organize the warehouse and ensure that equipment is prepared and ready for the crews.

Shania is the In-Shop Supervisor for the Contents division at SERVPRO Team Hickman. She oversees the cleaning, packing, and inventory of items brought into our facility after fire or water damage. With a focus on quality and care, Shania ensures each item is handled properly and restored to the highest standard.

Nick is a Carpenter at SERVPRO of Wright County, bringing with him a wealth of experience from his background in the restoration industry.

Kade is the Facilities Maintenance Supervisor at SERVPRO Team Hickman. He takes care of our equipment, vehicles, and facilities to make sure everything runs smoothly and safely. When something breaks or needs tuning, Kade is the one who fixes it. His hard work keeps our team ready to respond and our operations on track every day.

Sara is the Accounting Manager at SERVPRO Team Hickman. She oversees all financial aspects of the business, ensuring accuracy in reporting, budgeting, and forecasting. With a sharp eye for detail and a strong grasp of financial strategy, Sara helps keep the company financially healthy and positioned for growth.

Tracy manages Accounts Payable at SERVPRO Team Hickman, ensuring vendors are paid accurately and on time. Her organization and efficiency help keep our financial operations running smoothly and our partnerships strong.

Jeremy is the Assistant Contents Manager at SERVPRO Team Hickman. He supports day-to-day operations in the Contents division, helping coordinate pack-outs, inventory, and cleaning processes. With a strong work ethic and attention to detail, Jeremy plays a key role in making sure customers’ belongings are handled with care and restored properly.

Meet Abby, one of our dedicated Contents Technicians at SERVPRO. She plays a key role in carefully packing, cleaning, and restoring customers' belongings after fire, water, or mold damage. Abby’s attention to detail and compassion help bring peace of mind during some of life’s toughest moments.

Alexis is a skilled Contents Technician at SERVPRO, specializing in the care and restoration of personal belongings after disasters. With a calm and compassionate approach, she helps homeowners feel supported during challenging times. Her precision and work ethic make her an invaluable part of the team.

Ken is a Construction Superintendent at SERVPRO, overseeing reconstruction projects with precision and professionalism. From drywall to final finishes, he ensures every detail is completed to the highest standard. Ken’s experience and leadership help turn damaged properties back into homes and businesses.

Todd is a Construction Superintendent at SERVPRO, bringing years of hands-on experience to every rebuild project. He manages timelines, coordinates crews, and ensures quality craftsmanship from start to finish. With a steady hand and a problem-solving mindset, Todd helps clients move forward with confidence after disaster.

Alberto is a hardworking Production Technician at SERVPRO, assisting with everything from water extraction to fire damage cleanup. He’s known for his strong work ethic, positive attitude, and willingness to jump in wherever he’s needed. Alberto plays a key role in helping homes and businesses recover quickly and safely.

Theresa is the Commercial/Large Loss Coordinator at SERVPRO, specializing in managing complex restoration projects for large-scale properties and assisting with Disaster Recovery Team coordination. From the initial call to project completion, she ensures communication, logistics, permits, and resources are all aligned and on track.

Kevin is the Construction Manager at SERVPRO, overseeing the entire Construction division and ensuring every rebuild project runs smoothly from start to finish. He coordinates crews, manages timelines, and upholds the highest standards of quality and safety. With strong leadership and a customer-first mindset, Kevin helps restore homes and businesses with care and precision.

Dakotah is the In-Field Contents Supervisor at SERVPRO, leading onsite teams during pack-outs, inventory, and cleanup of personal belongings after disaster strikes. He ensures items are handled with care, properly documented, and safely transported for cleaning and storage. His leadership and attention to detail bring peace of mind to customers during stressful times.

Rob is a Construction Superintendent at SERVPRO, managing on-site rebuilds with precision and professionalism. He ensures each phase of construction is completed on time, on budget, and to the highest standards. Rob’s hands-on approach and dedication help turn damaged properties back into homes and businesses.

Amanda is a dedicated Contents Technician at SERVPRO, specializing in the careful packing, cleaning, and restoration of personal belongings after disaster strikes. Her attention to detail and compassion shine through in every job she takes on. Amanda plays a vital role in helping customers recover what matters most.

Kou is a skilled Carpenter at SERVPRO, known for his craftsmanship and attention to detail on every rebuild project. From framing to finish work, he helps restore homes and businesses with precision and care. Kou’s dedication and experience make him a key part of the construction team.

Craig is the Biohazard Services Manager at SERVPRO Team Hickman, overseeing all biohazard-related jobs and leading the specialized Bio team. While continuing some of his Construction Superintendent duties, he now ensures every biohazard project is handled with strict adherence to safety protocols and industry standards. Craig also supports the team through hands-on training, proper PPE guidance, and ongoing resources to ensure safe and effective service.

Steve is a Restoration Manager at SERVPRO, leading mitigation projects with a focus on efficiency, quality, and customer satisfaction. He oversees crews handling water, fire, and mold damage, ensuring each job is completed to the highest standard. Steve’s experience and leadership help guide clients through the restoration process with confidence and care.

Stacy is the Job File Coordinator at SERVPRO, playing a vital role in keeping projects organized and on track. She works closely with Restoration Managers, Estimators, and Construction Superintendents to ensure all documentation is complete and file requirements are met. Stacy’s attention to detail and coordination help ensure smooth workflows and successful outcomes for every job.

Chris is a dedicated Production Technician at SERVPRO, assisting with water, fire, and mold mitigation to help restore homes and businesses after disaster. He’s known for his strong work ethic, positive attitude, and willingness to tackle any task. Chris’s reliability and teamwork make him a valuable asset to the crew.

Nate is a Senior Restoration Manager and Estimator at SERVPRO, bringing years of experience and leadership to complex mitigation projects. He oversees crews in the field while also providing detailed estimates to ensure accurate and efficient restoration plans. Nate’s expertise, professionalism, and customer-focused approach make him a trusted guide through every step of the recovery process.

Jake is a part-time Marketing Representative at SERVPRO, using his talents in videography and photography to capture the heart of our brand. From job site footage to team highlights, he helps bring our story to life through creative content. Jake’s eye for detail and visual storytelling makes him a valuable part of the marketing team.

Caleb is a dependable Production Technician at SERVPRO, assisting with everything from water extraction to fire and mold cleanup. He approaches each job with a strong work ethic and a commitment to helping customers recover quickly. Caleb’s dedication and teamwork make him a valued member of the crew.

Sam is a hardworking Production Technician at SERVPRO, supporting restoration projects involving water, fire, and mold damage. Known for his reliability and positive attitude, he’s always ready to lend a hand wherever needed. Sam’s dedication helps ensure every job is completed efficiently and with care.

Matt is a committed Production Technician at SERVPRO, assisting with a wide range of restoration services including water, fire, and mold mitigation. He brings a strong work ethic and attention to detail to every job site. Matt’s dependability and teamwork help ensure smooth, efficient recoveries for our customers.

Jason is a dedicated Production Technician at SERVPRO, helping with everything from emergency water extractions to fire and mold cleanup. He’s known for his can-do attitude, reliability, and willingness to go the extra mile for customers. Jason plays a key role in making sure each restoration project is handled with care and efficiency.

Isaak is a hardworking Production Technician at SERVPRO, assisting with water, fire, and mold restoration projects. He approaches each job with a positive attitude and a strong focus on quality and customer care. Isaak’s dedication and teamwork help ensure every property is restored quickly and thoroughly.

Devon is a hardworking Production Technician at SERVPRO, assisting with water, fire, and mold restoration projects. He approaches each job with a positive attitude and a focus on quality workmanship. Devon’s dedication and teamwork help ensure every property is restored quickly and professionally.

Giuseppe is the Assistant Commercial/Large Loss Project Manager at SERVPRO, supporting the coordination of large-scale restoration projects from start to finish. He works closely with clients, crews, and vendors to ensure timelines, logistics, and job requirements are met with precision. Giuseppe’s organization and dedication help keep complex projects running smoothly and efficiently.

John is the Commercial/Large Loss Sales Manager at SERVPRO, leading business development efforts for large-scale restoration projects. He builds strong relationships with clients, property managers, and insurance professionals to provide tailored solutions when disaster strikes. John's industry knowledge and customer-first approach make him a trusted partner in commercial restoration.

Josiah is the Agent/Adjuster Sales Representative at SERVPRO, serving as a key liaison between our team and the insurance community. He builds strong relationships with agents and adjusters, ensuring clear communication and seamless service during the claims process. Josiah’s professionalism and commitment help deliver peace of mind to both clients and industry partners.

Keith is a skilled Carpenter at SERVPRO, known for his craftsmanship and commitment to quality on every rebuild project. From structural repairs to detailed finish work, he helps restore homes and businesses with care and precision. Keith’s experience and reliability make him a valuable asset to the construction team.

Robert is the Sales Estimator at SERVPRO, responsible for creating accurate and detailed estimates for restoration and reconstruction projects. He works closely with both clients and project teams to ensure clarity, transparency, and timely service. Robert’s expertise and customer-focused approach help set the stage for successful outcomes from day one.

Mathew is the Training & Development Manager at SERVPRO, responsible for onboarding new team members and providing ongoing education to ensure excellence across all departments. He designs and leads hands-on training that equips employees with the skills and knowledge they need to succeed. Mathew’s leadership helps build a stronger, more confident team from the inside out.

Matt is a Restoration Manager at SERVPRO, leading mitigation teams through water, fire, and mold restoration projects with efficiency and care. He ensures each job is completed to the highest standard, keeping communication clear and customers informed every step of the way. Matt’s leadership and expertise help bring peace of mind during difficult times.

Caleb is a dedicated Contents Technician at SERVPRO, specializing in the careful packing, cleaning, and restoration of personal belongings after disaster. He treats each item with the respect and attention it deserves, helping customers feel supported during challenging times. Caleb’s reliability and attention to detail make him a valuable part of the contents team.

Cody is a dedicated Contents Technician at SERVPRO, specializing in the careful packing, cleaning, and restoration of personal belongings after fire, water, or mold damage. He brings a calm, focused approach to every job, helping customers feel reassured during difficult times. Cody’s attention to detail and care make him a valued part of the contents team.

Joel is a skilled Production Technician at SERVPRO, often handling duct cleaning, carpet cleaning, and upholstery cleaning with precision and care. His attention to detail and commitment to quality help improve indoor environments for both residential and commercial clients. Joel’s professionalism and friendly demeanor make him a favorite among customers.

Kali is a dedicated Contents Technician at SERVPRO, specializing in the careful packing, cleaning, and restoration of personal belongings after disaster strikes. Her attention to detail and compassion help bring comfort to customers during challenging times. Kali’s commitment to quality makes her a valuable part of the restoration team.

Andrew is a Construction Estimator at SERVPRO, responsible for assessing damage and preparing accurate, detailed estimates for rebuild projects. He works closely with project managers and homeowners to ensure every job starts with a clear, reliable plan. Andrew’s precision and industry knowledge help set the foundation for successful restorations.

Shannon is a Construction Superintendent at SERVPRO, overseeing on-site rebuilds with a focus on quality, safety, and efficiency. From coordinating crews to managing project timelines, he ensures each job is completed to the highest standard. Shannon’s leadership and attention to detail help bring damaged properties back to life with care and precision.

Bianca is a Construction Superintendent/Construction Coordinator hybrid at SERVPRO, bringing over 12 years of experience in Construction Restoration. She holds IICRC certifications in Smoke & Odor and Fire & Smoke Restoration (FSRT), allowing her to expertly manage rebuilds from both a structural and remediation perspective. Bianca’s deep knowledge and leadership ensure every project is handled with precision, care, and industry expertise.