Meet Our Team

Meet our owner, Shaun Hickman. Shaun has a solid 20+ years in the restoration field. He has obrtained certifications in Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator and Applied Microbial Remediation Technician (AMRT.) When our owner is not in the field you can find him hunting and hanging out with family and friends. Like most Minnesotans in the winter, you would find him rippin’ around on snowmobiles.

Our business motto is to "Create Happy Customers".

Valerie is one of the owners of our organization and plays a vital role in guiding the company's vision, growth, and commitment to excellence. She is dedicated to ensuring that both customers and team members receive the highest level of care and support. Through her leadership, Valerie helps drive strategic decisions, foster a positive company culture, and maintain the standards that our customers have come to expect. Her passion for serving the community and commitment to the success of the business continue to shape the strong foundation of our organization.

Chris serves as the General Manager at SERVPRO of Wright County, where his expertise in restoration leadership and dedication to service excellence drive team performance and customer satisfaction. Under his guidance, SERVPRO Team Hickman maintains its commitment to rapid response, quality results, and making every job “Like it never even happened.”

Laura is the Human Resources Manager at SERVPRO Team Hickman. She handles hiring, training, and supports the team with anything HR-related. Laura helps make sure employees feel welcomed, valued, and set up for success from day one. Her friendly, approachable style helps create a great place to work.

Mikayla is the Office Manager at SERVPRO Team Hickman. She keeps the office running smoothly by managing schedules, coordinating communication, and supporting both the team and clients. Her attention to detail and organizational skills help ensure that every call, appointment, and job runs efficiently—making her an essential part of our day-to-day operations.

Katie is the Contents Manager at SERVPRO Team Hickman. She leads the team responsible for cleaning, restoring, and inventorying items affected by fire, water, or other damage. With a strong focus on care and detail, Katie ensures that every item is treated with respect and restored to the highest standard whenever possible.

Sara is the Accounting Manager at SERVPRO Team Hickman. She oversees all financial aspects of the business, ensuring accuracy in reporting, budgeting, and forecasting. With a sharp eye for detail and a strong grasp of financial strategy, Sara helps keep the company financially healthy and positioned for growth.

Brian serves as our Director of Commercial Large Loss and leads the planning, coordination, and execution of large-scale commercial restoration projects. He works closely with property managers, business owners, insurance professionals, and project teams to ensure complex losses are managed efficiently and effectively. With a focus on minimizing business interruption and delivering exceptional service, Brian oversees every stage of the restoration process, from initial response through project completion. His leadership, industry expertise, and commitment to client success make him a valuable resource for commercial customers facing significant property losses.

Kevin is the Construction Manager at SERVPRO, overseeing the entire Construction division and ensuring every rebuild project runs smoothly from start to finish. He coordinates crews, manages timelines, and upholds the highest standards of quality and safety. With strong leadership and a customer-first mindset, Kevin helps restore homes and businesses with care and precision.

John is the Commercial/Large Loss Sales Manager at SERVPRO, leading business development efforts for large-scale restoration projects. He builds strong relationships with clients, property managers, and insurance professionals to provide tailored solutions when disaster strikes. John's industry knowledge and customer-first approach make him a trusted partner in commercial restoration.

Aric serves as our Sales and Marketing Manager at SERVPRO Team Hickman, leading efforts to build strong relationships within the communities and industries we serve. He works closely with customers, insurance professionals, property managers, and business partners to connect them with the services and solutions they need. Aric is responsible for developing marketing strategies, supporting business growth, and promoting the trusted reputation our team has earned. His passion for customer service, community involvement, and relationship-building helps drive the continued success of our organization.

Brandon is the Commercial Large Loss Project Manager at SERVPRO Team Hickman, where he oversees large-scale restoration projects for commercial properties. With exceptional organizational skills and a keen eye for detail, he coordinates every aspect of disaster response—from initial assessment and planning to execution and closeout—ensuring seamless service, timely completion, and outstanding results for clients.

Shanda handles Accounts Receivable at SERVPRO Team Hickman, making sure invoices are processed accurately and payments are tracked on time. Her attention to detail and strong communication skills help keep the financial side of the business running smoothly while supporting both customers and the team.

Tracy handles Accounts Payable at SERVPRO, ensuring vendors are paid accurately and on time. Her organization and efficiency keep our financial operations running smoothly and help maintain strong, reliable partnerships. Tracy’s attention to detail is essential to the success of our day-to-day business.

Marissa is the Softgoods Supervisor at SERVPRO Team Hickman. She leads the team responsible for cleaning and restoring textiles like clothing, bedding, and other soft contents using our specialized Esporta Wash System. Marissa’s attention to detail ensures every item is returned clean, fresh, and ready for use.

Dan is a Commercial Estimator at SERVPRO, responsible for assessing damage and creating accurate, detailed estimates for repairs and rebuilds. His sharp eye for detail and deep understanding of construction ensure every project starts with a solid plan. Dan’s expertise helps customers navigate the restoration process with clarity and confidence.

Gio is a talented Carpenter at SERVPRO^®; bringing craftsmanship and attention to detail to every rebuild project. From framing to finishing touches, he plays a key role in restoring homes and businesses after disaster. Gio’s pride in his work helps ensure each space is not just repaired—but truly rebuilt with care.

Ashley is one of our dedicated Job File Coordinators at SERVPRO Team Hickman. She plays a key role in supporting our Project Managers by ensuring all project documentation is accurate, complete, and submitted on time. Ashley works closely with insurance companies, customers, and our internal teams to help keep projects moving smoothly from start to finish. Her attention to detail, organization, and commitment to communication help ensure a seamless experience for both our customers and insurance partners. Ashley's work behind the scenes is essential to the success of every project we complete.

Rick is the Health & Safety Officer at SERVPRO of Wright County.

Connor is a Restoration Manager at SERVPRO^®; , overseeing day-to-day operations on mitigation projects involving water, fire, and mold damage. He leads his team with a focus on efficiency, quality, and customer care from the first call to final walkthrough. Connor’s expertise and leadership help ensure every job is done right—and done fast.

Jaylen serves as the Human Resources Assistant at SERVPRO^®; Team Hickman and is an important part of keeping our team supported and organized. She assists with employee onboarding, recruitment efforts, training coordination, and day-to-day HR operations. Jaylen helps ensure that team members have the resources and information they need to succeed while supporting a positive workplace culture. Her dedication to helping employees and maintaining efficient HR processes contributes to the continued growth and success of our organization.

Keith is a Production Technician at SERVPRO of Wright County, often recognized as the friendly face behind our carpet and upholstery cleaning services. With a positive attitude and an eye for detail, he helps homes and businesses look their best. Keith’s professionalism and care make him a favorite among customers.

Dawn is the Disposal Consultant at SERVPRO, expertly managing all aspects of dumpsters and dump trailers. From scheduling pickups and drop-offs to ensuring accurate coding and proper material disposal, she keeps everything organized and efficient. Her attention to detail and behind-the-scenes coordination help keep projects running smoothly.

Silvia is a hardworking Field Contents Supervisor at SERVPRO, specializing in the cleaning, packing, and restoration of personal belongings after disaster. Her gentle approach and strong work ethic bring comfort to customers during stressful times. Silvia’s dedication helps ensure every item is treated with the utmost care and respect.

Robert S is a Production Technician at SERVPRO of Wright County. He has also taken the initiative to support our Facilities/Maintenance Supervisor by helping organize the warehouse and ensure that equipment is prepared and ready for the crews.

Nick is a Carpenter at SERVPRO of Wright County, bringing with him a wealth of experience from his background in the restoration industry.

Kade is the Facilities Maintenance Supervisor at SERVPRO Team Hickman. He takes care of our equipment, vehicles, and facilities to make sure everything runs smoothly and safely. When something breaks or needs tuning, Kade is the one who fixes it. His hard work keeps our team ready to respond and our operations on track every day.

Jeremy is the Assistant Contents Manager at SERVPRO Team Hickman. He supports day-to-day operations in the Contents division, helping coordinate pack-outs, inventory, and cleaning processes. With a strong work ethic and attention to detail, Jeremy plays a key role in making sure customers’ belongings are handled with care and restored properly.

Meet Abby, one of our dedicated Shop Contents Supervisor at SERVPRO^®;. She plays a key role in carefully packing, cleaning, and restoring customers' belongings after fire, water, or mold damage. Abby’s attention to detail and compassion help bring peace of mind during some of life’s toughest moments.

Alberto is our dedicated Dumpster Driver at SERVPRO Team Hickman and an essential part of our operations team. He ensures dumpsters are delivered and picked up safely, efficiently, and on schedule, helping projects stay organized and on track. Whether supporting restoration, construction, or cleanup efforts, Alberto takes pride in providing reliable service and excellent customer care. His hard work, professionalism, and commitment to getting the job done right make him a valuable member of our team and a trusted resource for our customers.

Theresa is the Commercial/Large Loss Coordinator at SERVPRO, specializing in managing complex restoration projects for large-scale properties and assisting with Disaster Recovery Team coordination. From the initial call to project completion, she ensures communication, logistics, permits, and resources are all aligned and on track.

Dakotah is the In-Field Contents Supervisor at SERVPRO^®; , leading onsite teams during pack-outs, inventory, and cleanup of personal belongings after disaster strikes. He ensures items are handled with care, properly documented, and safely transported for cleaning and storage. His leadership and attention to detail bring peace of mind to customers during stressful times.

Craig is the Biohazard Services Manager at SERVPRO Team Hickman, overseeing all biohazard-related jobs and leading the specialized Bio team. While continuing some of his Construction Superintendent duties, he now ensures every biohazard project is handled with strict adherence to safety protocols and industry standards. Craig also supports the team through hands-on training, proper PPE guidance, and ongoing resources to ensure safe and effective service.

Steve serves as our Production Trainer and plays a key role in developing the skills and knowledge of our team members. He is responsible for training new employees, reinforcing industry best practices, and ensuring our crews are equipped to deliver high-quality service on every project. With a focus on safety, efficiency, and continuous improvement, Steve helps maintain the standards our customers expect. His experience, leadership, and dedication to employee development contribute greatly to the success of our team and the quality of work we provide.

Nate is a Senior Restoration Manager and Estimator at SERVPRO, bringing years of experience and leadership to complex mitigation projects. He oversees crews in the field while also providing detailed estimates to ensure accurate and efficient restoration plans. Nate’s expertise, professionalism, and customer-focused approach make him a trusted guide through every step of the recovery process.

Devon is a hardworking Production Technician at SERVPRO, assisting with water, fire, and mold restoration projects. He approaches each job with a positive attitude and a focus on quality workmanship. Devon’s dedication and teamwork help ensure every property is restored quickly and professionally.

Giuseppe is the Assistant Commercial/Large Loss Project Manager at SERVPRO, supporting the coordination of large-scale restoration projects from start to finish. He works closely with clients, crews, and vendors to ensure timelines, logistics, and job requirements are met with precision. Giuseppe’s organization and dedication help keep complex projects running smoothly and efficiently.

Josiah is the Agent/Adjuster Sales Representative at SERVPRO, serving as a key liaison between our team and the insurance community. He builds strong relationships with agents and adjusters, ensuring clear communication and seamless service during the claims process. Josiah’s professionalism and commitment help deliver peace of mind to both clients and industry partners.

Keith is a skilled Carpenter at SERVPRO^®; , known for his craftsmanship and commitment to quality on every rebuild project. From structural repairs to detailed finish work, he helps restore homes and businesses with care and precision. Keith’s experience and reliability make him a valuable asset to the construction team.

Robert is the Sales Estimator at SERVPRO, responsible for creating accurate and detailed estimates for restoration and reconstruction projects. He works closely with both clients and project teams to ensure clarity, transparency, and timely service. Robert’s expertise and customer-focused approach help set the stage for successful outcomes from day one.

Matt is one of our skilled Carpenters at SERVPRO^®; Team Hickman and an important member of our reconstruction team. He specializes in bringing properties back to preloss condition through quality craftsmanship and attention to detail. From framing and trim work to repairs and finishing touches, Matt takes pride in delivering results that meet the highest standards. His dedication to quality, reliability, and customer satisfaction helps ensure every reconstruction project is completed with care and professionalism.

Caleb is a dedicated Contents Technician at SERVPRO, specializing in the careful packing, cleaning, and restoration of personal belongings after disaster. He treats each item with the respect and attention it deserves, helping customers feel supported during challenging times. Caleb’s reliability and attention to detail make him a valuable part of the contents team.

Cody is a dedicated Contents Technician at SERVPRO^®; , specializing in the careful packing, cleaning, and restoration of personal belongings after fire, water, or mold damage. He brings a calm, focused approach to every job, helping customers feel reassured during difficult times. Cody’s attention to detail and care make him a valued part of the contents team.

Joel is a skilled Production Technician at SERVPRO^®; , often handling duct cleaning, carpet cleaning, and upholstery cleaning with precision and care. His attention to detail and commitment to quality help improve indoor environments for both residential and commercial clients. Joel’s professionalism and friendly demeanor make him a favorite among customers.

Kali is a dedicated Contents Technician at SERVPRO, specializing in the careful packing, cleaning, and restoration of personal belongings after disaster strikes. Her attention to detail and compassion help bring comfort to customers during challenging times. Kali’s commitment to quality makes her a valuable part of the restoration team.

Andrew is a Construction Estimator at SERVPRO, responsible for assessing damage and preparing accurate, detailed estimates for rebuild projects. He works closely with project managers and homeowners to ensure every job starts with a clear, reliable plan. Andrew’s precision and industry knowledge help set the foundation for successful restorations.

Shannon is a Construction Superintendent at SERVPRO, overseeing on-site rebuilds with a focus on quality, safety, and efficiency. From coordinating crews to managing project timelines, he ensures each job is completed to the highest standard. Shannon’s leadership and attention to detail help bring damaged properties back to life with care and precision.

Tony is the Business Development Representative at SERVPRO Team Hickman. He builds and maintains relationships with local businesses, property managers, insurance professionals, and community partners. He helps connect customers with SERVPRO Team Hickman’s restoration and cleaning services while promoting the company’s commitment to fast response, quality workmanship, and exceptional customer care.

Brody is a Restoration Manager at SERVPRO Team Hickman. He oversees restoration projects from initial response through completion, ensuring work is performed efficiently, safely, and to SERVPRO Team Hickman’s high standards. He coordinates crews, manages project timelines, communicates with customers and insurance representatives, and helps deliver a smooth restoration process from start to finish.

Carlos is a Restoration Technician at SERVPRO Team Hickman. He helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Chane manages SERVPRO Team Hickman’s digital presence. She helps showcase the team's expertise, strengthen community engagement, and ensure customers can easily connect with SERVPRO^®; services across digital platforms.

Chase is a Restoration Technician at SERVPRO Team Hickman. He helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process

Dan specializes in assessing water and fire damage and preparing detailed, accurate estimates for restoration and reconstruction services. He works closely with customers, insurance carriers, and production teams to ensure projects are properly scoped, efficiently planned, and positioned for a successful restoration process.

Evan specializes in the careful handling, cleaning, inventory, packing, and restoration of customers' personal belongings following fire, water, and other property damage events. His attention to detail and commitment to quality help ensure treasured items are properly cared for and returned to their owners in the best possible condition.

Evan works directly with customers to restore properties affected by water, fire, storm, and other types of damage. He performs mitigation and restoration services, monitors project progress, and helps ensure each job is completed safely, efficiently, and to SERVPRO’s high standards of quality.

Ever works directly with customers to restore properties affected by water, fire, storm, and other types of damage. He performs mitigation and restoration services, monitors project progress, and helps ensure each job is completed safely, efficiently, and to SERVPRO’s high standards of quality.

Hunter specializes in the safe identification, containment, and remediation of mold and asbestos-related hazards. He follows industry best practices and strict safety protocols to help protect customers, restore healthy environments, and ensure projects are completed efficiently and in compliance with applicable regulations.

Jake leads restoration operations with a focus on quality, efficiency, and exceptional customer service. He oversees project managers and field teams, coordinates complex restoration projects, and works closely with customers, insurance professionals, and staff to ensure successful outcomes from start to finish.

Jason focuses on building relationships and expanding awareness of SERVPRO Team Hickman’s exterior services throughout the community. He works closely with homeowners, property managers, contractors, and business partners to identify needs, provide solutions, and connect customers with trusted exterior restoration and construction services.

Jayden helps coordinate construction projects from planning through completion, ensuring crews, materials, and schedules are aligned for efficient project execution. She works closely with customers, subcontractors, and team members to maintain clear communication, support quality workmanship, and keep projects on track.

Jesse brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Joe Kevin helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Jorden oversees construction projects from start to finish, ensuring work is completed safely, on schedule, and to the highest quality standards. He coordinates crews, subcontractors, and resources while maintaining clear communication with customers and project stakeholders to deliver successful reconstruction outcomes.

Jose helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Joey manages project documentation and job files to ensure accuracy, organization, and compliance throughout the restoration process. He works closely with production teams, customers, and insurance representatives to maintain detailed records, track project progress, and help ensure each job moves smoothly from start to finish.

Justin oversees the daily execution of restoration projects, ensuring crews, equipment, and resources are coordinated efficiently. He manages project schedules, supports field teams, and works closely with customers to ensure work is completed on time, meets quality standards, and delivers an exceptional restoration experience.

Justin helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Kaitie is often the first friendly face customers see when they walk through our doors. She manages scheduling, customer communications, and administrative operations, helping keep projects organized and running smoothly. Her welcoming attitude, attention to detail, and commitment to customer service help create a positive experience for every client from their very first interaction with SERVPRO Team Hickman.

Kevin helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Mike helps keep our facilities, equipment, and operations running smoothly. He is responsible for building maintenance, equipment upkeep, and supporting daily operational needs across the company. His reliability and attention to detail help ensure our team has the tools, resources, and environment needed to serve customers efficiently.

Nick oversees construction projects from start to finish, ensuring work is completed safely, on schedule, and to the highest quality standards. He coordinates crews, subcontractors, and resources while maintaining clear communication with customers and project stakeholders to deliver successful reconstruction outcomes.

Nolan works directly with customers to restore properties affected by water, fire, storm, and other types of damage. He performs mitigation and restoration services, monitors project progress, and helps ensure each job is completed safely, efficiently, and to SERVPRO’s high standards of quality.

Ronald works directly with customers to restore properties affected by water, fire, storm, and other types of damage. He performs mitigation and restoration services, monitors project progress, and helps ensure each job is completed safely, efficiently, and to SERVPRO’s high standards of quality.

Ryan oversees the cleaning, restoration, and care of soft goods affected by fire, water, and other property damage. She manages the processing of items such as clothing, bedding, curtains, and upholstery, ensuring they are handled with care and restored whenever possible. Her attention to detail and commitment to quality help return customers' belongings in the best condition possible.

Steve oversees construction projects from start to finish, ensuring work is completed safely, on schedule, and to the highest quality standards. He coordinates crews, subcontractors, and resources while maintaining clear communication with customers and project stakeholders to deliver successful reconstruction outcomes.

Taylor focuses on building relationships with commercial clients, property managers, insurance professionals, and community partners. She helps promote SERVPRO Team Hickman’s restoration, construction, and cleaning services while identifying opportunities to support local businesses. Through proactive outreach and exceptional customer service, Taylor helps connect organizations with the solutions they need to recover and thrive.

Deavon works directly with customers to restore properties affected by water, fire, storm, and other types of damage. He performs mitigation and restoration services, monitors project progress, and helps ensure each job is completed safely and efficiently.

Mandy builds and maintains strong relationships with local businesses, property managers, insurance professionals, and community partners. They serve as a trusted resource, helping clients understand SERVPRO Team Hickman’s restoration, cleaning, and reconstruction capabilities while ensuring they know who to call when disaster strikes.

Josh builds relationships with customers, assesses exterior property needs, and recommends solutions for roofing, siding, gutters, and other exterior services. He guides clients through the sales process while ensuring clear communication and a positive customer experience.

Jorden responds to properties affected by water, fire, mold, and other damage. He performs cleanup, mitigation, drying, and restoration services while helping return homes and businesses to preloss condition.

Jennifer safely cleans, disinfects, and restores properties affected by biohazardous materials, trauma, sewage, and other hazardous contaminants. She follows strict safety protocols to help return affected spaces to a clean, safe condition.

Stacy provides high-level administrative support to leadership by managing schedules, coordinating meetings, organizing communications, and handling key priorities. She helps keep executives organized and ensure daily operations run efficiently.

Troy supports marketing and sales efforts by coordinating campaigns, organizing materials, assisting with events, and maintaining brand consistency. He helps keep marketing initiatives organized and ensure the team has the resources needed to build relationships and promote the company.

Kou brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care