Meet Our Team

John and Kris, owners of SERVPRO of Elk River, Becker, and Big Lake, bring over 30 years of experience in the construction industry. During that time, John has built more than 400 homes, and this hands-on expertise is applied daily at SERVPRO, whether in reconstruction or drying projects.

In addition to his construction background, John has also worked as an independent insurance adjuster, giving him valuable insight into the critical relationship between insurance providers and their clients.

Kris has worked closely with insurance companies since day one, helping guide customers through claims and the restoration process with care and attention. She is always available to support clients, answering questions and ensuring they feel confident every step of the way.

Both John and Kris firmly believe that clear, consistent communication is key to ensuring customer satisfaction—even in challenging situations.

Courtney serves as our Sales and Marketing Representative, bringing fresh ideas and a strong work ethic to the team. She earned her bachelor’s degree in Marketing from St. Cloud State University, where she developed the skills and creativity that drive her success in the field.

In addition to her marketing role, Courtney often helps out in the office—so you may hear her friendly voice when you call. Her positive attitude, innovative mindset, and willingness to jump in wherever needed make her a valuable asset to our team.

Doug serves as the Commercial Sales & Marketing Representative at SERVPRO, bringing energy, enthusiasm, and a "go-get-it" attitude to every opportunity. He is passionate about building strong relationships with clients, business owners, and community partners, always aiming to understand their needs and provide effective solutions.

With a natural talent for connecting with people, Doug excels at creating long-term partnerships and expanding SERVPRO’s presence in the commercial sector. His upbeat personality, professionalism, and commitment to customer satisfaction make him a key asset to the team.

Whether he's out in the field or representing SERVPRO at events, Doug’s positive approach and drive help open doors and grow lasting business relationships.

Brett consistently excels in his role as Project Manager, taking on every challenge with confidence and determination. Known for his reliable work ethic and upbeat attitude, he brings positive energy to the team and ensures that each project runs smoothly from start to finish.

He earned his bachelor’s degree from Bethel University, where he developed a strong foundation in leadership and communication—skills that he now applies daily in his work. Brett’s dedication, professionalism, and ability to adapt make him a valuable asset to both his team and the customers he serves.

Justin is a dependable Estimator at SERVPRO, known for his accuracy, professionalism, and always-friendly, smiling attitude. He specializes in assessing property damage and producing detailed, timely estimates that help keep restoration projects efficient and on track.

A graduate of Bethel University with a four-year degree, Justin brings a strong educational background paired with hands-on industry knowledge. He is a true team player—always ready to lend a hand, communicate clearly, and support others with a positive mindset.

Justin’s attention to detail, strong work ethic, and consistent collaboration make him a trusted and valued part of the SERVPRO team.

Trevor is a skilled Estimator at SERVPRO, responsible for assessing property damage and creating accurate, timely estimates. He works closely with technicians, project managers, and insurance adjusters to ensure smooth, efficient project execution.

Known for his teamwork and positive attitude, Trevor is always ready to support his colleagues and help where needed. His strong communication skills and attention to detail make him a reliable, valued member of the SERVPRO team.

Mitchell is a dedicated and experienced Production Manager at SERVPRO, specializing in water and fire damage restoration. His strong work ethic, hands-on expertise, and ability to take initiative make him a key asset to the team. Mitchell is highly regarded for his problem-solving skills, leadership, and commitment to delivering quality results on every job. He consistently goes above and beyond to ensure projects run smoothly and efficiently. Mitchell completed his education at St. Cloud Technical & Community College, where he built the foundation for his successful career in the restoration industry.

Brandon is a hardworking and dependable Crew Chief at SERVPRO, leading by example on every job site. With a strong work ethic and hands-on leadership style, he ensures that restoration projects are completed efficiently, safely, and to the highest standards.

Brandon takes pride in guiding his crew through daily tasks, troubleshooting challenges, and maintaining clear communication with both team members and customers. His ability to stay focused under pressure and motivate others makes him a respected leader on the job.

Committed, reliable, and always ready to step up, Brandon plays a vital role in delivering the quality and professionalism SERVPRO is known for.

Julia is a dedicated member of the Contents Team at SERVPRO, where she works diligently to care for and protect clients’ personal belongings during the restoration process. With a keen eye for detail and a deep sense of responsibility, Julia understands that every item has value—sentimental or practical—and treats each one with the utmost care and respect.

Her commitment to handling contents with precision and compassion helps provide peace of mind to homeowners during difficult times. Julia’s hard work, reliability, and thoughtful approach make her an essential part of the team.

Clare is a valued member of the Contents Team at SERVPRO, known for her steady focus and dependable work ethic. She plays an important role in carefully inventorying, packing, and restoring personal belongings affected by fire, water, or mold damage.

Clare approaches every job with professionalism and attention to detail, understanding how important it is to handle each item with care. Her calm, methodical approach brings reassurance to customers and helps ensure that their possessions are treated with respect throughout the restoration process.

Jazlyn is a compassionate and dependable member of the Contents Team at SERVPRO. Her bright smile and caring personality instantly put customers at ease, helping them feel confident that their personal belongings are in good hands.

Jazlyn takes great pride in handling each item with care and respect, understanding the emotional and practical value behind every possession. Her warmth, attention to detail, and commitment to quality service make her a trusted and appreciated part of the team.

Jazaylee is a dedicated member of the Contents Team at SERVPRO, known for being a true team player and always lending a helping hand wherever it’s needed. Her positive attitude and strong work ethic make her a reliable and supportive presence on every job.

Whether she’s carefully handling personal belongings or stepping in to assist a teammate, Jazaylee approaches every task with care, respect, and a commitment to doing things right. Her teamwork and willingness to go the extra mile make her an invaluable part of the crew.

SERVPRO of Elk River, Becker and Big Lake is here to help you! We are experienced in water and fire restoration, carpentry, and specialized cleaning. As a company, we take pride in our workmanship and integrity. Should you have any water or fire damage to your home or business, please let us assist you!