We appreciated the emergency services for flooding that Servpro provided. Our call was answered after hours, they arrived right away, the team was friendly and helpful. It was easy to get the service and to work with Charlie and his crew. They were pleasant and nice in a stressful situation for us. They worked quickly to mitigate everything even though I know we were not the 1st or last job of the day. The price is reasonable for emergency services. We felt the recommendations given were what they would advise for their own home or family. Hannah, in the office, is easy to communicate with and pleasant. Water intrusion is not fun, however, working with this group did make it easier and we were able to get back to normal more quickly.

My basement was flooded from outside rainwater run-off and my insurance company contacted ServPro of the UP for clean-up/restoration. The ServPro owner (Neal) called within an hour, and when I explained the situation, he said most insurance companies don't cover this kind of damage, and that I would have to pay a deposit of $1k upfront for him to come out. He highly recommended I verify I was covered before he scheduled the service. I called the insurance company back and guess what... Neal was right - no coverage for outside ground water. Needless to say, Neal could have completed the services and then I would have been stuck with a hefty bill, like $2500-$3000 since it was an emergency call on Saturday. Plus he may have had to take me to court/file lien, etc. Instead, Neal recommended I buy a $150 sump pump and get the water out quickly, and then let him know if I needed their services to further dry/restore the basement. Thankfully, the water receded on it's own (like Neal said it probably would) and I have been able to dry out the rest of the basement myself. My furnace and hot water heater have to be replaced (out of pocket) so his honesty in letting me know I'd be liable for the pump-out service is rare these days. I am forever grateful for his candid assessment of my situation and if I ever DO have an incident that he could assist with I will definitely call him. Honesty is always the best policy !

They are amazing! Came to assist in no time when we experienced the unexpected! All smiling & happy to be helping out. Would definitely recommend!

Amazing group of people. Had a complete disaster hit tonight and these guys where here smiles on their face. I appreciate all ur hard work!!! Thank you

If you need something fixed in a hurry, these guys are who you need to call. Professional, quality and there to help smooth over your emergencies. I highly recommend them if you ever find yourself looking for an emergency cleanup crew.

Just want to say how professional Jeremy and his crew were. They calmed me down went the extra mile, above and beyond expiction. I appreciate everyone one of you . Excellent job! Well done!

Charlie and his crew did a great job drying and sanitizing my basement after it flooded in May. The service is expensive, but worth the cost when compared to the alternative of mold developing. They were professional and efficient. I appreciated that Charlie kept me in the loop about the process as they worked. Thanks, guys!

Extremely satisfied with services provided by Neil and his workers. All were very professional and helpful. Would highly recommend this company to anyone who needs their services.