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Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Henderson, Webster, Union, McLean, and Crittenden Counties

Our Google Reviews
(270) 894-4100
4.6
(63 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Henderson, Webster, Union, McLean, and Crittenden Counties we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

"Their team came out to my home and cleaned up a water damage from a burst pipe. We love SERVPRO! We will use them again for more emergency damages."

C. Hawthorne
Morganfield

"I got one word for the Henderson SERVPRO..... PROMPT! Our water heater bottomed out at 6am in the morning and they were there within the hour!!! Very friendly staff! Thank you Henderson SERVPRO! You guy’s rock!!!"

S. Mae
Henderson

"These guys rock when it comes to water damage! Highly recommend!"

B. Blue
Henderson

"Professional, prompt and effective customer service. Willing and able to work with insurance to maximize amounts available under policy coverage. Great guys and gals. Will recommend their services to anyone."

J. Gentry
Henderson

"Professionalism, Punctuality, Quality, Responsiveness, Value"

L. Hill
Henderson

Excellent people to work with and professional work --would recommend them, very highly!

D. Lanham
Henderson

I highly recommend SERVPRO! They are professional, and come highly recommended by my insurance company! Thank you for all your help with my water damage a few weeks ago.

F. Chambers
Henderson

"We had a water heater burst in the basement right before church. My husband and I were devastated. They were waiting for us when we got home. Their techs came out with some really fancy gear and just went to work. They came out over the next couple days, everyday to make sure the water was going away and the mold was kept at bay. They worked closely with the insurance company and took a sample our carpet to get us a very nice upgrade. Thank you Henderson SERVPRO!! Our neighbor was right and glad they recommended you!!"

C. Jones
Morganfield

"Positive: Professionalism, Punctuality, Responsiveness"

J. Frederick
Henderson

"Their team came out to my home and cleaned up a water damage from a burst pipe. We love SERVPRO! We will use them again for more emergency damages."

C. Hawthorne
Morganfield

"I got one word for the Henderson SERVPRO..... PROMPT! Our water heater bottomed out at 6am in the morning and they were there within the hour!!! Very friendly staff! Thank you Henderson SERVPRO! You guy’s rock!!!"

S. Mae
Henderson

"These guys rock when it comes to water damage! Highly recommend!"

B. Blue
Henderson

"Professional, prompt and effective customer service. Willing and able to work with insurance to maximize amounts available under policy coverage. Great guys and gals. Will recommend their services to anyone."

J. Gentry
Henderson

"Professionalism, Punctuality, Quality, Responsiveness, Value"

L. Hill
Henderson

Excellent people to work with and professional work --would recommend them, very highly!

D. Lanham
Henderson

I highly recommend SERVPRO! They are professional, and come highly recommended by my insurance company! Thank you for all your help with my water damage a few weeks ago.

F. Chambers
Henderson

"We had a water heater burst in the basement right before church. My husband and I were devastated. They were waiting for us when we got home. Their techs came out with some really fancy gear and just went to work. They came out over the next couple days, everyday to make sure the water was going away and the mold was kept at bay. They worked closely with the insurance company and took a sample our carpet to get us a very nice upgrade. Thank you Henderson SERVPRO!! Our neighbor was right and glad they recommended you!!"

C. Jones
Morganfield

"Positive: Professionalism, Punctuality, Responsiveness"

J. Frederick
Henderson

About Us

Co- Owners, Julie and Tony Roberts and Mike Parsons teamed up eleven years ago to start a SERVPRO in Berea, Kentucky. They were friends long before they were SERVPRO Co-Owners. Tony and Mike grew up together and even traveled to college at the University of Kentucky together. They all three have a passion for the SERVPRO industry that they loved so much --they decided to share it with each other. After owning two other franchises, Mike, Tony, and Julie partnered with their longtime best friend, Dustin Chaney. Dustin is now their partner in the new franchise SERVPRO® of Henderson, Webster, Union McLean and Crittenden Counties. Dustin, Mike, and Tony all grew up in Henderson, Kentucky. They cannot wait to start working in their hometowns with their friends and family --all while helping their hometown and the surrounding areas with their restoration needs. 

SERVPRO of Henderson, Webster, Union, McLean and Crittenden Counties understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."


SERVPRO of Henderson, Webster, Union, McLean and Crittenden Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Henderson, Webster, Union, McLean and Crittenden Counties can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Henderson, Webster, Union, McLean and Crittenden Counties.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Anthony Paul & Julie W. Roberts, Michael S. Parsons Jr, Dustin E. Chaney
Anthony Paul & Julie W. Roberts, Michael S. Parsons Jr, Dustin E. Chaney
Owners of SERVPRO of Henderson, Webster, Union, McLean, and Crittenden Counties

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.