Meet Our Team
Here to Help® 24/7
SERVPRO of Ft Wayne
Simon Buzalski
Simon Buzalski has been working with SERVPRO®; Team Miller since 2021 and is currently the General Manager of the Fort Wayne, IN office. In his role, he oversees all day-to-day operations of the Fort Wayne SERVPRO staff and operations. Simon holds IICRC Certifications for WRT, ASD, FSRT, OCT, AMRT, and TCST. Simon’s favorite part about working with SERVPRO is being able to help his community in times of need. In his free time, he enjoys attending Michigan State Football games and cheering on all of their athletics and traveling with his fiancé and their dogs.
Kim Cousineau
Kim Cousineau has been working with SERVPRO®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.
Phil Lady
Phil Lady has been working with SERVPRO®; Team Miller since 2025 and is currently in Regional Sales and Marketing. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management company, schools, healthcare facilities, and other community businesses in the northern Fort Wayne area, Columbia City, Huntington, and Wabash. Phil’s favorite part about working with SERVPRO is talking with different types of clients and being able to help provide positive updates on active or completed projects. In his free time, he enjoys spending time with his two young boys like playing ball games, going to the zoo, and riding Go Karts.
Jason Gomez
Jason Gomez has been working with SERVPRO®; Team Miller since 2024 and is currently a Mitigation Project Manager in the Fort Wayne, IN office. In his role, he manages and oversees mitigation and remediation projects from start to finish and handles customer and insurance communication. Jason holds IICRC Certifications for WRT, HST, FSRT, and OCT. Jason’s favorite part about working with SERVPRO is being able to provide help during tough situations. In his free time, he enjoys camping, hiking, fishing, attending sporting events, and spending time with his family.
Tyler Coats
Tyler Coats has been working with SERVPRO®; Team Miller since 2024 and is currently a Mitigation Project Manager in the Fort Wayne, IN office. In his role, he manages and oversees mitigation and remediation projects from start to finish and handles customer and insurance communication. Tyler holds IICRC Certifications for WRT, ASD, FSRT, and OCT. Tyler’s favorite part about working with SERVPRO is working with customers in a time of need and providing expertise and potential services to help them get through a crisis and return to normalcy. In his free time, he enjoys lifting, gaming, and spending time with his family.
Patrice Dishaw
Patrice Dishaw has been working with SERVPRO®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.
Michelle Gricar
Michelle Gricar has been working with SERVPRO®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.
Kari Peckham
Kari Peckham has been working with SERVPRO®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.
What our
customers are saying
Nick and his crew were professional and got the job done. Nick gave updates and worked with my schedule.
SERVPRO was amazing in our time of need. They were so easy to work with. Their customer service and employees that came to my house for days were amazing. Thank you so much!
Did a great job and looked great when they finished.
Nick and Jake were very professional and knowledgeable. Communicated throughout the whole process. Got my basement dried out after a few days. Could tell they were stretched thin with all the rain we got but always felt like a priority.
Tyler, Sean, and Sabrina did a great job and went above and beyond what was expected.
Nick was great! He always let us know the timeframe of when he was going to be here and explained in detail what was done and the progress of everything. He always asked if we had questions about anything before leaving. Overall, a great experience.
A few weeks ago, I had water damage in the finished basement. SERVPRO, Nicholas, arrived at 11 pm to start the restoration on a Sunday night. Nicholas and Jake worked together for over a week to remedy the damage, and I can’t tell you how pleased I was with their professionalism, kindness, thoroughness, and respect for my home. Thank you, Nick and Jake, for everything.
The SERVPRO team did a great job and were very cordial. Their communication with us was very good. Nick Olivio was easy to work with and very helpful. He was very flexible with our schedule as well. Jason was good with his communication with us as well. We were pleased with the work done.
SERVPRO came to my aid. I was struggling with other restoration companies and getting nowhere. I called SERVPRO and they responded very quickly and gave me a reasonable quote and quickly took care of the problem. They were able to adjust the restoration according to new intervening events with no problem. Thanks for making the problem go away!
About Us
Randy Miller started his first Michigan SERVPRO® location in 1996 in Genesee County and expanded into Saginaw in 1997. Since then, Randy has grown, acquired, and sold multiple territories. SERVPRO Team Miller is proud to hold service locations throughout the states of Michigan, Indiana, Illinois, and Florida.
SERVPRO Team Miller has been ranked in the top 10 for the past 20+ years, including top producer twice. As one of SERVPRO’s prestigious Extreme Team franchises, Team Miller provides support to other franchises — primarily on commercial losses. The SERVPRO Team Miller Disaster Recovery Team has the resources to travel the country for catastrophic events such as floods, tornadoes, and hurricanes.
SERVPRO Team Miller offers many services beyond the fire and water cleanup and restoration services such as abatement, commercial cleaning, disaster preparedness consulting and training, maintenance, relocation and reconstruction services, disinfection and sanitization, and much more.
We continue to grow and improve due to our team consistently proving they are the best of the best. We are beyond grateful to our local communities who have played a large role in our accomplishments. Without their trust in our services and the SERVPRO brand, we would not have earned this recognition or have the opportunity to help those in need.
