About Us
SERVPRO of Elgin / Northwest Kane County is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
Where did we start - George and Marg Jackowiec joined the SERVPRO family back in 2003 and we love what we do! We purchased our Elgin/Northwest Kane County territory first. We purchase our 2nd territory, DeKalb County in 2020 and our Aurora territory in 2022. George and Marg Jackowiec both came from professional backgrounds but felt they wanted to have more control over their careers and make a difference!
Committed to Our Communities - The fact is that as a SERVPRO franchise we are given the opportunity to assist our neighbors and our communities in their time of need. We are called on when disaster strikes, and things look pretty dark. In many events, a SERVPRO will probably be the first person you see regarding the damage to your home, and it’s not uncommon for us to be the one to ensure the job is finalized. In addition to assisting our communities of Elgin, South Elgin, Hampshire, etc., we travel all over the country to assist during national disaster events. Our storm crews have spent a combined 17 months out of state assisting with 7 hurricane and numerous localized storm events in the last 9 years alone.
Our Employees - Our crews are some of the best trained restoration professionals you will find. But training alone isn’t what gets the job done. Our crews are experienced and have assisted homeowners and businesses in some very trying events. They also care. They care that your home or business is compromised and that you just want to get back to normal! We are here to help, just give us a call!!
Taking care of others - When in town, we also play an active role in our communities by supporting the agencies that support our citizens, such as the Community Crisis Center, Elgin Boys and Girls Club, and Elgin Fire Barn No. 5 Museum. We also are actively involved in the Elgin, Hampshire, and Northern Kane County, Aurora, DeKalb and Sycamore chambers which strive to make our communities flourish.
What do our customers say about us - Don’t take our word for it, check out our testimonials. These are the people who trusted us to help them take care of their homes and businesses in the past. See what they liked about us!!!
Service Area
Certifications
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- SCT - Subrogation Claims Training
- ECTP - Employee Certification Training Program
- AMRT - Applied Microbial Remediation Technician
- OCT - Odor Control Technician
- RRRP - Lead-Based Paint Activities and Renovation
- HST - Health and safety Technician
- IICRC Certified Firm
- WRT - Water Damage Restoration Technician
- MWR - Master Water Restorer
Payment Info
The following cards are accepted:Awards
- BBB A+ Rating
- BBB A+ Rating
- BBB A+ Rating
- BBB A+ Rating
- BBB A+ Rating
- BBB A+ Rating
- Hampshire Area Chamber of Commerce, Business of the Year
- BBB A+ Rating
- Complaint Free, BBB
- SERVPRO Find the Best Share the Best
Affiliations
- Hampshire Chamber of Commerce
- Better Business Bureau
- Northern Kane County Chamber of Commerce
- IICRC Certified Firm
- Elgin Area Chamber of Commerce
What our
customers are saying
They mitigated the damage to my basement after my sump pump failed. Then they rebuilt everything. They did a great job and were very timely and professional.
Everyone we’ve worked with here has been exceptionally helpful, answering all of our questions and getting to the bottom of the issue for us. Today’s service was thorough and the team lead walked me through everything that was done, letting me know the shape of the flooring, subfloor etc. and making recommendations for what to do next. We would work with them again anytime!
We had an excellent experience with Cesar and his team after we had surprising flooding in our basement. He explained everything well and was polite and smiling all the time. From the moment they arrived I felt at ease.
My sump pump broke and my basement flooded three days before leaving for vacation. I called ServPro and Walt was at my house within a couple hours to assess the damage. He was very professional and assured us that they could complete the clean up before we left for our trip, which they did! I’m very satisfied and highly recommend ServPro of Elgin.
SERVPRO did an excellent job when my upstairs neighbor had plumbing problems and caused major water damage to my laundry room ceiling and walls. They were very knowledgeable, accessible, prompt, and did great work. Their owner Patrick came out and was very upfront about what needed to be done and the process. He went above and beyond for me making sure I understood each process of mitigation and rebuild. Everyone I encountered from the mitigation team (TJ, Alex, and Cesar) to the rebuild team (Jaime, Cathryn, and Matias) were a pleasure to work with. The timeline they gave me was accurate and they worked with my insurance and made this stressful process much easier to handle. I would use them again and recommend to anyone needing water mitigation.
Cesar and his team (Stefan, Karla, and Naomi) were great. Made a very stressful situation less stressful, after a failed sump pump flooded the basement. Kept us apprised every step of the way. Thank you!
Our experience with Elgin Servpro was prompt, treated quickly and very clean upon finish.. highly recommend
Had some problems with billing . When Jami came on the job things came together.
Responded quickly to the potential issue with our buyers house inspection. They were very helpful in educating us on our options and evaluating the room in question. We appreciated their professionalism.