Meet Our Team

Jenn serves as the Human Resources Manager for SERVPRO of Idaho Falls, overseeing all HR-related functions to ensure legal compliance, positive employee relations, and effective talent management. With a certification in HR Management, Jenn brings both strategic insight and operational efficiency to her role, supporting company leadership in cultivating a high-performing, values-driven workplace.

Outside of work, Jenn enjoys spending time with her children and bringing a well-rounded perspective to her role as Office Manager. She is excited to be part of the SERVPRO team and looks forward to contributing to our continued success.

Carlos is our Business Development Representative at SERVPRO of Idaho Falls.

With a focus on understanding our clients' needs, Carlos develops tailored marketing strategies to effectively promote SERVPRO's services and solutions. He is skilled at identifying opportunities for growth and leveraging marketing channels to increase brand awareness and drive engagement.

With almost 10 years with SERVPRO of Idaho Falls, Carlos extensive training includes certifications in Applied Microbial Remediation (AMRT), Water Damage Restoration (WRT), Fire & Smoke Damage Restoration (FSRT) and Asbestos Contract Supervisor.

Carlos thrives on collaboration and is always eager to brainstorm innovative ideas to elevate our marketing efforts. Whether he's organizing events, creating engaging content, or nurturing client relationships, Carlos is committed to delivering results that exceed expectations.

Outside of work, Carlos enjoys spending time with his two children!

Martin serves as a skilled Construction Technician at SERVPRO of Idaho Falls, bringing several years of hands-on experience in residential and commercial rebuilding projects. With deep knowledge of construction practices and a commitment to quality craftsmanship, Martin plays a critical role in restoring homes and businesses after fire, water, mold, and other types of damage. His work ensures that clients not only recover — but rebuild better.

Steven is the Mitigation Supervisor at SERVPRO of Idaho Falls, bringing over 11 years of industry experience and a robust portfolio of specialized certifications. He leads mitigation and remediation crews with precision, ensuring every job meets SERVPRO standards and regulatory compliance. His deep expertise in water, mold, fire, and asbestos abatement—as well as residential duct cleaning—makes him an invaluable leader in the field and a trusted partner for clients during their most difficult times.

His extensive training includes certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), Fire & Smoke Damage Restoration (FSRT), OSHA 10 for construction safety, Asbestos Abatement, Supervisor Contractor, and Residential Duct Cleaning.

In his free time, he enjoys working on cars, fabrication, and learning new skills.

Cassie is a skilled Estimator at SERVPRO of Idaho Falls, with 2.5 years of experience in the restoration industry. Her expertise lies in accurately assessing damage and providing detailed, thorough estimates for both residential and commercial properties. With a strong focus on client satisfaction, Cassie ensures that every estimate reflects the scope of work needed for efficient restoration and mitigation.

Cassie holds an OSHA 10 certification, underscoring her commitment to safety and compliance in all aspects of her work.

Paige serves as the Office Manager at SERVPRO of Idaho Falls, acting as the operational backbone of the business. She oversees daily administrative functions, coordinates with field teams, and ensures that all internal processes—from job tracking to customer service—run smoothly and efficiently. With strong organizational skills, a deep understanding of SERVPRO systems, and a calm, solutions-oriented approach, Paige plays a vital role in keeping the business on track and clients satisfied.

Vincent serves as the Restoration Manager at SERVPRO of Idaho Falls, bringing over 13 years of industry experience and a deep well of technical knowledge. Though he’s been with the company for just one year, his leadership, field expertise, and wide-ranging certifications make him a respected authority across water, fire, mold, trauma, and specialty restoration services. Vincent ensures that every job is handled with precision, safety, and a customer-first approach from start to finish.

Vincent holds multiple industry certifications, including Water Damage Restoration (WRT), Fire & Smoke Restoration (FRST), Cleaning and Clearance (CC), Applied Microbial Remediation (AMRT), Trauma and Crime Scene Technician (TCST), Odor Control (OC), Health and Safety Technician (HST), Air Caire Residential Duct Cleaning, Confined Space, and CPR/First Aid. These qualifications demonstrate his broad expertise in handling various restoration and mitigation challenges with precision and care.

Lauren is the Social Media Specialist at SERVPRO of Idaho Falls, bringing over 5 years of experience in managing social media, professional photography, and business e-commerce. Her expertise helps elevate the SERVPRO brand and connect with the community through strategic online and offline marketing efforts.

Lauren is skilled at creating engaging content, managing social media platforms, and capturing professional imagery that showcases the company’s work and services. Her background in e-commerce also allows her to enhance the online presence of SERVPRO, ensuring potential clients can easily access information and services.

With a creative eye and strong organizational skills, Lauren plays a vital role in promoting SERVPRO of Idaho Falls, driving brand awareness, and supporting business growth through innovative marketing strategies. Her dedication and passion for connecting with clients and partners make her a key contributor to the team.

Adrian serves as a Restoration Supervisor at SERVPRO of Idaho Falls, bringing nearly two years of dedicated service to the team and a strong background in fire and water restoration. Certified in asbestos handling, OSHA 10 safety, and residential duct cleaning, Adrian combines technical skill with calm, capable leadership. He plays a key role in ensuring that jobs are completed safely, efficiently, and in alignment with SERVPRO’s quality standards.

Eduardo is a Restoration Supervisor at SERVPRO of Idaho Falls, bringing over two years of hands-on experience and a strong foundation in water mitigation and structural drying. With certifications in ASD, WRT, OSHA 10, CPR/First Aid, and residential duct cleaning, Eduardo is a reliable team leader known for his attention to detail, safety awareness, and steady communication with both customers and crew. He ensures that restoration jobs are completed efficiently, safely, and to SERVPRO’s high standards.