Meet Our Team
All it takes is one call to SERVPRO of Coeur d'Alene and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of Coeur d'Alene
![Cindy Millsap , team member at SERVPRO of Coeur d'Alene]()
Cindy Millsap
Cindy has been a SERVPRO of Coeur d'Alene employee since May of 2019. She has 30 years of previous experience as a hair dresser and loves her new endeavor. Cindy heads up our Contents Department and is very knowledgeable in technique and processes. She has several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician and Fire and Smoke Restoration Technician
Cindy is married, has 5 kids, 8 grand-kids and loves the outdoors.
![Stephen Eckmann, team member at SERVPRO of Coeur d'Alene]()
Stephen Eckmann
Stephen Eckmann (Leadership Team) serves as the Executive Director of Sales and Marketing for SERVPRO Team Kilpatrick, bringing a strong focus on relationship-building, strategic growth, and customer service excellence throughout the communities his team serves. With a passion for helping businesses and property owners recover from unexpected disasters, Stephen works closely with commercial clients, property managers, healthcare facilities, and community organizations to provide responsive restoration and mitigation solutions.
Stephen is committed to building long-term partnerships through professionalism, communication, and dependable service. He actively represents SERVPRO Team Kilpatrick within industry associations and networking organizations, helping connect clients with resources that protect their properties and operations when emergencies occur.
Known for his hands-on approach and dedication to client satisfaction, Stephen takes pride in helping customers navigate challenging situations while ensuring they receive the highest level of support from the SERVPRO team.
![Sheena Kinney, team member at SERVPRO of Coeur d'Alene]()
Sheena Kinney
Sheena Kinney (Leadership Team) is a dedicated professional with SERVPRO, bringing a strong commitment to customer service, relationship building, and operational excellence. Known for her attention to detail and responsive communication style, Sheena works closely all team members to help ensure projects are handled efficiently and with care.
With a passion for helping people during challenging situations, Sheena takes pride in delivering the high level of service and professionalism that SERVPRO is known for. Her ability to build trust, maintain strong business relationships, and support both residential and commercial customers makes her a valued part of the team.
Sheena is committed to representing the SERVPRO brand with integrity, reliability, and a customer-first mindset, helping clients navigate restoration and recovery needs with confidence.
What our
customers are saying
SERVPRO responded to a major issue we had at our business in February. The sprinkler system froze and failed, we had water all over the back offices. We already had their ERP plan so I knew immediately who I needed to call. Unfortunately, there were several other emergencies that same evening but, they were still able to respond and get some of the water up that evening with the promise of a full crew for the next morning. It took a couple of weeks to get us dried out but, the staff was courteous and caring in our time of need! Thank you for your quick response and reassuring conversations. It truly made a huge mess and stressful situation a lot easier to handle
I just want to thank you for doing the mold remediation in our home. We were so upset to see the black mold in our basement. Your crew was so professional and courteous. They really made us feel at ease throughout the whole clean up process. I would highly recommend SERVPRO of Coeur d' Alene for all their services
SERVPRO has been great to work with as an exterminator in the panhandle if I need a clean up all I have to do is call them in there on it right away
Kenny Bartlett
Pointe Pest Control
I had a wonderful experience working with SERVPRO CDA. My client, who lives out of town had a major mold issue in her attic. They were happy to come out and give us a free quote and were very knowledgeable and professional. They were able to accommodate our tight schedule and get the mold mitigated fast. The office staff was wonderful to work with as well. Very responsive and friendly.
I recently flooded my laundry room and Brian Tebbs came out to assess the damage, then came out again because I was concerned about asbestos. very friendly and informative and gave us tips on DIY. I highly recommend this company :)
Almost makes flooding your house worth it! After our bathroom flooded less than a week before Christmas, we were in a panic. We called SERVPRO and they were at our house in less than an hour. Not only did they save our carpets, they took their time to ensure we had no risk of any future mold and continued to monitor throughout the week. Their customer service is UNMATCHED anywhere I've been, in any industry. I don't usually leave reviews, but when service is this good, it needs to be shared. They saved our Christmas, including going well above and beyond what most companies would do. I can not recommend them highly enough.
The crew at CDA SERVPRO is absolutely amazing. They listen to needs and do whatever it takes to get the job done. I highly recommend this company for all of your household needs!
I just wanted to say how professional and timely everyone was and it was a pleasure working with [SERVPRO] as always. I’m a liability and property adjuster and work with tons of remediation companies so there was a reason I called SERVPRO when I had issues of my own and wasn’t left disappointed. I’ll continue to rely on SERVPRO both professionally and personally.
Their customer service is outstanding! Very professional and courteous.
-Derek D.
About Us
SERVPRO of Coeur d'Alene understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of Coeur d'Alene specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Coeur d'Alene can also mitigate mold and mildew from your home or business.
Our History
Since 2007, SERVPRO of Coeur d'Alene has been helping the people of Coeur d'Alene and neighboring communities. More than 2,700 customers have called upon us to restore their property.
Our Trained Employees
Our team draws on decades of experience in property restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property.
Committed to Our Community
Michael Kilpatrick and our leadership team grew up and raised their families in this community. We are invested in the future of our community and our customers’ needs. As we’ve grown, our mission has never changed. We serve the people, the businesses and organizations of Northern Idaho that help make our community great. We help organizations such as Kootenai Health and are dedicated to partnering with local businesses.
If you would like to schedule service for your home or business, please call today at 208-457-1234!