Meet Our Team

Owner/President - Josh is one of the owners here at SERVPRO and a key part of what makes our franchise run strong. While he tends to keep a low profile, Josh plays an essential role behind the scenes, overseeing business operations, supporting the team, and helping to make sure everything runs as smoothly as possible.

He brings a steady, thoughtful approach to leadership, and is deeply committed to creating a work environment where people feel supported and equipped to do great work. His behind-the-scenes efforts help ensure that our crews can show up ready to respond when it matters most.

Josh is proud to be part of a locally owned and operated business that helps people recover from unexpected damage. And even more proud of the team who shows up every day to make that possible.

Owner/VP of Marketing - April, a proud alumna of the University of Miami and a devoted member of the Miami Hurricanes alumni community, brings a wealth of experience and expertise to our team at SERVPRO^®;.

Her journey in the professional world began with Comcast Cable in Fort Lauderdale, where she honed her skills and laid the foundation for her career. April's career path led her to the bustling streets of New York City, where she harnessed her Sales and Marketing talents at National Cable Communications (NCC). There, she specialized in crafting customized advertising campaigns for major cable television providers, leaving a mark in the industry.

In 2005, April returned to her Florida roots, accepting a pivotal role with Comcast Cable in West Palm Beach. Her responsibilities spanned a wide spectrum, including election-related sales and coordination with national and regional advertising agencies across the nation. This experience allowed her to develop a deep understanding of customer needs and strategic partnerships.

Today, April, alongside our dedicated SERVPRO team, stands ready to serve our South Florida community 24/7, 365 days a year. With a commitment to excellence and a passion for helping others recover from water, fire, and storm damage, April embodies the core values that define our mission at SERVPRO.

Owner/President - Meet Mike, the dedicated owner of SERVPRO franchises, proudly serving the South Florida community since 2014. With a commitment to excellence and a passion for helping others, Mike and his team understand the challenges that come with water or fire damage events and the disruption they bring to your life.

Our mission is simple: to minimize the impact on your daily routine and facilitate a swift recovery. Specializing in the restoration and cleanup of both residential and commercial properties after fire, smoke, water, or storm damage, Mike's team consists of highly trained and certified technicians. They're also experts in mold and mildew remediation for businesses and homes in the Fort Lauderdale areas.

Beyond our professional expertise, Mike's family is an integral part of the South Florida community. His wife, April, and their three children actively engage in local school activities and youth sports programs, fostering strong connections with their neighbors and friends.

When you need guidance and assistance with storm, water, fire, or mold cleanup and restoration, trust Mike and his team at SERVPRO. We're here to lend a helping hand and ensure that your property is restored to its best condition, allowing you to get back to what matters most.

Carolina keeps our internal systems running smoothly and our team is supported behind the scenes. As Vice President of Admin Operations, she oversees the administrative side of the business, from process development and training to compliance and team coordination.

With a strong background in leadership and organization, Carolina helps create the structure that allows our team to work efficiently and effectively. She’s deeply involved in streamlining workflows, solving problems, and making sure everyone has what they need to succeed.

Carolina brings a thoughtful, people-first approach to her work and plays a big role in shaping the culture and stability of our franchise.

Frank, our Vice President of Operations at SERVPRO^®;. With two decades of experience in the restoration industry, Frank's expertise spans water damage, fire damage, mold remediation, and reconstruction services.

Frank's journey within SERVPRO exemplifies his dedication to growth. He's climbed the ranks, starting as a Crew Chief, and now serving as Vice President of Operations. Under his leadership, our SERVPRO team has expanded to nine locations across Florida, becoming the largest SERVPRO branch in South Florida.

Frank's commitment to honesty, loyalty, and exceptional customer service has been instrumental in the company's success. He has cultivated relationships with clients, mentored managers, and implemented innovative policies.

Today, Frank remains unwavering in his mission to help individuals and businesses recover from unexpected disasters, making SERVPRO the trusted choice for restoration services.

When water damage strikes homes or businesses in the Tampa East Central and Temple Terrace area, Brian Neal at SERVPRO of Tampa East Central, Temple Terrace is often the expert on the scene. As General Manager, he oversees all restoration operations, guiding his team through complex water, fire, and mold remediation projects. Brian ensures that every client receives prompt and professional service.

Brian's understanding of the local environment is particularly beneficial, addressing issues like storm surge from coastal weather events or localized flooding in low-lying areas of Temple Terrace and East Tampa. He is familiar with the challenges of restoring properties in a densely populated urban and suburban setting, from historic bungalows to commercial complexes. Brian provides critical oversight, helping property owners navigate the restoration process and restore their spaces efficiently and effectively.

Joe focuses on building strong relationships with our clients and making sure they get the support they need when it matters most. As Account Manager, he works closely with property managers, insurance professionals, and local businesses to provide guidance before, during, and after a loss.

Joe brings a dependable, solutions-focused approach to every interaction. He’s known for being responsive, easy to work with, and always ready to help clients navigate the restoration process with confidence.

Whether it’s setting up an Emergency Ready Profile or checking in on a current job, Joe is a trusted point of contact and a key part of how we serve our community.

Dan Coen holds the vital role of Director of Construction Operations for SERVPRO of Tampa East Central, Temple Terrace, leading comprehensive reconstruction efforts for homeowners and businesses in Tampa, Temple Terrace, and surrounding Hillsborough County communities. He expertly guides projects from structural repairs to aesthetic finishes, ensuring that every property is meticulously restored to its pre-damage condition. Dan's leadership ensures seamless project delivery.

With specialized knowledge of the local climate, Dan is adept at handling reconstruction challenges stemming from severe weather, including tropical storm impacts, flooding, and persistent moisture issues. His commitment to quality and efficient project management helps residents and businesses in Tampa East Central and Temple Terrace recover swiftly, providing peace of mind through reliable and expert restoration services.

Stephanie George is the Director of Construction Administration for SERVPRO of Tampa East Central, Temple Terrace, providing essential oversight for reconstruction projects throughout Temple Terrace, East Tampa, and the surrounding Hillsborough County area. She plays a critical role in guiding clients through the complex process of rebuilding after damage, ensuring that every step, from initial assessment to final completion, is handled with precision and care. Stephanie's commitment to excellence is unwavering.

In a dynamic urban environment prone to heavy rainfall, tropical storms, and occasional fires, Stephanie’s ability to manage efficient and resilient reconstruction is invaluable. She skillfully coordinates all trades and materials, ensuring that properties in Temple Terrace and East Tampa are restored not only beautifully but also with enhanced durability. Stephanie is passionate about helping the Tampa East Central community recover and thrive, providing peace of mind through expert restoration.

A'lerika helps manage restoration projects with a focus on clear communication, organization, and quality service. As Project Manager, she coordinates field crews, monitors progress, and works closely with customers to ensure each job runs smoothly from start to finish.

Known for her professionalism and steady approach, A'lerika brings a calm, solutions-oriented mindset to every project. She makes sure timelines stay on track, questions get answered, and the work is completed to our high standards.

Whether it’s a water loss or a fire cleanup, A'lerika is there to guide the process and help make things right again.

Rachael helps keep our billing process running smoothly and ensures that account balances are handled with care and professionalism. As Collections Specialist, she follows up on outstanding invoices, communicates with customers and carriers, and works to resolve any issues that may delay payment.

Rachael brings a detail-oriented mindset and a respectful, solution-focused approach to every interaction. She’s known for her clear communication, persistence, and ability to maintain strong relationships while navigating the collections process.

With Rachael on the job, our financial operations stay organized, and our customers stay informed every step of the way.

Scott is focused on helping businesses stay prepared and supported through every stage of the restoration process. As Commercial Account Manager, he works closely with property managers, facility directors, and business owners to provide reliable guidance before, during, and after a loss.

Scott brings a professional, relationship-driven approach to his role. He’s known for being dependable, knowledgeable, and quick to respond, especially when time is critical and operations are on the line.

Whether he’s building an Emergency Ready Profile or checking in on a commercial loss, Scott is a trusted partner for our clients and a key connection point to the SERVPRO^®; team.

At SERVPRO of Tampa East Central, Temple Terrace, Jake Wilson excels as our National Commercial Account Manager, a crucial partner for local businesses. He is deeply committed to supporting the commercial vitality of Temple Terrace, offering expert guidance on risk mitigation and disaster recovery. Jake’s extensive experience covers everything from managing severe water damage and fire damage to executing complex mold remediation projects. His proactive approach to commercial restoration ensures that businesses are well-prepared and swiftly restored, reinforcing SERVPRO’s dedication to the community.

Shaun Siens leads our contents division with a focus on care, detail, and organization. As Contents Project Manager, he oversees the packing, cleaning, and inventory process for personal property after a loss, making sure items are handled with professionalism and respect.

Shaun works closely with customers, adjusters, and the field team to coordinate contents restoration from start to finish. He’s known for his calm approach, clear communication, and commitment to treating every item—big or small—with the attention it deserves.

Whether it's a residential fire or a large commercial job, Shaun helps ensure that belongings are documented, restored, and returned with care.

Erika connects our team with the people and organizations we serve. As Business Development Specialist, she focuses on building relationships, creating partnerships, and finding ways our team can support the community before, during, and after disaster strikes.

With 25 years of experience in insurance claims handling, Erika brings a deep understanding of the restoration process from the customer’s perspective. She uses that knowledge to help bridge the gap between clients, insurance carriers, and our team, ensuring projects move smoothly from start to finish.

In addition to her insurance expertise, Erika supports marketing coordination efforts, working closely with our operations team to keep our services top of mind in the community. Her people-first mindset and passion for service make her a trusted resource for both customers and partners.

As Regional Account Manager, Business Development, Amy Johnson leads SERVPRO’s efforts to build strong relationships and deliver exceptional service across multiple markets. With a deep understanding of restoration, customer care, and community partnerships, Amy plays a key role in helping businesses prepare for and recover from unexpected property damage.

Amy works closely with local account managers, property managers, insurance professionals, and commercial clients to ensure seamless communication and reliable support. Her proactive approach and commitment to excellence help strengthen SERVPRO’s reputation as the trusted leader in cleanup and restoration throughout the region.

Leading with a strong commitment to excellence, Chester Folwer is a respected Crew Chief at SERVPRO of Tampa East Central, Temple Terrace, serving the vibrant communities of Temple Terrace, East Tampa, and beyond. His operational expertise is crucial in coordinating rapid responses and executing meticulous restoration plans for various incidents, including sewage backups and structural drying.

Chester's specialized training is particularly beneficial for the urban and coastal challenges faced in the Tampa Bay area, such as high humidity, potential storm surges, and commercial property damage. He is deeply invested in the well-being of the Tampa East Central, Temple Terrace community, ensuring every client receives compassionate and professional service to restore their property efficiently.

At SERVPRO of Tampa East Central, Temple Terrace, George Valazquez is a respected Technician, providing essential restoration services to residents and businesses throughout Temple Terrace, East Tampa, and the surrounding Hillsborough County areas. George is instrumental in the team's ability to respond quickly to emergencies, employing proven methods to restore properties affected by various types of damage. His hands-on skills and problem-solving abilities are key to delivering exceptional results.

George is well-versed in handling the diverse restoration needs of the Tampa Bay area, from hurricane preparedness and recovery to expert mold remediation, a common concern in the humid coastal environment. He is proficient in using advanced equipment for water extraction and structural drying, ensuring properties are thoroughly restored and protected. George is passionate about his work in Temple Terrace and East Tampa, committed to helping the community rebuild and recover, making every effort to make it "Like it never even happened."

At SERVPRO of Tampa East Central, Temple Terrace, Jazmyne Higdon excels as the Reconstruction Project Manager, providing essential services to homeowners and businesses across Tampa East Central, Temple Terrace, and neighboring communities. She skillfully orchestrates the entire reconstruction process, from initial assessment to final walkthrough, ensuring properties are restored efficiently and to superior standards. Jazmyne's commitment to excellence helps alleviate the burden on clients facing property damage, offering clear communication and expert guidance.

Given the coastal proximity and urban environment of Tampa East Central and Temple Terrace, Jazmyne possesses specialized knowledge in addressing challenges like hurricane-related damage, plumbing failures, and commercial property reconstruction. Her focus on resilient building practices and efficient project delivery ensures that each restoration project is completed with durability and local climate considerations in mind. Jazmyne is dedicated to rebuilding and strengthening the Tampa East Central and Temple Terrace communities.

For SERVPRO of Tampa East Central, Temple Terrace, Kimberly Massey expertly manages reconstruction projects, providing essential support to property owners in Temple Terrace, East Tampa, and the vibrant communities eastward. Her role involves orchestrating the entire rebuilding process, ensuring that every detail is addressed with the utmost care and professionalism, from structural repairs to aesthetic finishes.

Kimberly's profound understanding of construction and restoration is crucial for properties in the Tampa Bay area, frequently exposed to hurricane season impacts and general wear. She is dedicated to delivering exceptional results, helping businesses reopen and families return home swiftly and safely, reinforcing SERVPRO's promise to restore peace of mind across Temple Terrace and its neighboring areas.

At SERVPRO of Tampa East Central, Temple Terrace, Mark Joel Lopez Garcia is a dedicated Technician, bringing his expertise to residents and commercial clients throughout Temple Terrace, East Tampa, and the surrounding urban corridors. Mark is a key player in the team, expertly managing various restoration tasks, from intricate fire damage cleanup to comprehensive water extraction, ensuring every project meets the highest standards of quality and efficiency.

Mark's deep understanding of the unique challenges faced by properties in a bustling metropolitan area, including potential plumbing failures and localized flooding, makes him an invaluable asset. He is adept at navigating complex restoration scenarios in both residential and commercial settings within Temple Terrace and East Tampa. Mark is committed to helping the community rebound quickly, providing reliable and compassionate service when it's needed most.

When water damage strikes homes in the Temple Terrace area, Mike Oakley at SERVPRO of Tampa East Central, Temple Terrace is often the expert overseeing the restoration process. As Operations Manager, he leads the teams that respond to emergencies throughout Temple Terrace, East Tampa, and the surrounding neighborhoods, managing projects from start to finish.

Mike's knowledge of urban property restoration, including multi-family dwellings and commercial spaces, is invaluable in a bustling area like Tampa. He focuses on implementing efficient strategies for water extraction, drying, and mold prevention, ensuring that SERVPRO of Tampa East Central, Temple Terrace consistently delivers high-quality service to local homeowners and businesses.

From major storm events to large commercial property incidents, Saniel Gomez handles complex restoration work as a Large Loss Technician for SERVPRO of Tampa East Central, Temple Terrace, serving communities like Temple Terrace, Thonotosassa, and East Tampa.

Saniel’s focus is on managing the intricate details of large-scale damage mitigation and reconstruction. He is adept at addressing the specific challenges of coastal Florida properties, including humidity control and hurricane aftermath, ensuring local businesses and homeowners receive thorough restoration services.

When large-scale property damage strikes businesses and homes in the Tampa East Central area, Tiago Garcia at SERVPRO of Tampa East Central, Temple Terrace is often the first expert on the scene. As a Large Loss Technician, he specializes in managing extensive restoration projects across communities including Temple Terrace, East Tampa, and the surrounding urban corridors.

Tiago’s role is particularly vital in a bustling metropolitan area like Tampa, where large commercial properties and multi-family residences can experience significant water or fire damage. He directs critical mitigation efforts, ensuring that large-scale property losses in the Temple Terrace and East Tampa regions are addressed with precision and efficiency to minimize business interruption and property impact.

From flooded basements to fire-damaged kitchens, Victor Pena handles restoration work for SERVPRO of Tampa East Central, Temple Terrace across the Tampa East Central and Temple Terrace region. As a Technician, he is responsible for the initial assessment, mitigation, and remediation of properties affected by water, fire, and mold damage. Victor’s expertise is crucial for rapid response and effective recovery.

Victor frequently addresses issues common to the Tampa Bay area, such as storm-related water damage, plumbing failures, and the persistent threat of mold in a humid climate. He meticulously extracts water, sets up drying equipment, and performs necessary cleaning to restore properties in communities like East Lake-Orient Park and Thonotosassa. Victor provides critical support, helping homeowners and businesses recover from various property disasters.

From flooded bedrooms to fire-damaged kitchens, Alex Clark handles restoration work for SERVPRO of Tampa East Central, Temple Terrace across the Temple Terrace, University, and East Tampa regions. As a Project Manager, he expertly navigates the complexities of property recovery, overseeing every detail from initial damage assessment to the final stages of cleanup and repair. Alex ensures that each project adheres to industry standards and client expectations, providing clear communication throughout the process.

Alex is well-acquainted with the specific challenges properties in the Tampa East Central and Temple Terrace areas encounter, including hurricane season preparations and unexpected plumbing emergencies. He specializes in implementing targeted drying solutions for water damage and thorough odor removal for fire-affected structures. Alex’s objective is to provide seamless and effective restoration services, helping homeowners and business operators in these communities quickly return to normalcy.

From flooded enclosed patios to fire-damaged kitchens, Ben Martinez handles restoration work for SERVPRO of Tampa East Central, Temple Terrace across the greater Tampa Bay region. As a Technician, he is instrumental in the immediate response to property damage incidents, ensuring that homes and businesses in areas like Temple Terrace, East Tampa, and Brandon receive timely and effective service. Ben's expertise helps stabilize properties and prevent secondary damage.

Ben is highly experienced in tackling the specific challenges of a coastal Florida environment, including hurricane-related flooding, saltwater intrusion, and pervasive humidity that can foster mold. He applies advanced drying and cleaning methods, essential for preserving structures and contents in a region susceptible to tropical weather events. Ben delivers critical restoration solutions, assisting property owners in Temple Terrace and surrounding communities recover from unexpected damage.

From flooded sun rooms to fire-damaged kitchens, Brenda Mendez Colmenares handles restoration work for SERVPRO of Tampa East Central, Temple Terrace across the Temple Terrace, University Square, and East Tampa region. As a Technician, she is frequently the first point of contact for property owners facing unexpected damage, providing immediate and effective solutions. Brenda's role is critical in mitigating further harm and preparing properties for comprehensive restoration.

Brenda's experience includes expertly managing water removal, implementing advanced drying strategies, and addressing potential mold issues, all common challenges in Tampa's subtropical climate. She understands the impact of heavy rains and tropical systems on local properties, ensuring efficient and thorough cleanup. Brenda delivers essential services that help residents and businesses in Temple Terrace and the surrounding areas recover from property damage with confidence.