Meet Our Team
Here to Help® 24/7
SERVPRO of South Miami
Kim Cousineau
Kim Cousineau has been working with SERVPRO®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.
Patrice Dishaw
Patrice Dishaw has been working with SERVPRO®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.
Michelle Gricar
Michelle Gricar has been working with SERVPRO®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.
Kari Peckham
Kari Peckham has been working with SERVPRO®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.
What our
customers are saying
I want to extend my heartfelt gratitude to Josh, Roy, and Rashid for their incredible professionalism and careful attention to detail while restoring my home. During a challenging time, their support made all the difference. I truly couldn’t have asked for a better team to handle my repairs. If I ever find myself in need again, I won’t hesitate to reach out to them. Thank you for everything!
Great company to do business with — very polite, professional, and quick to get the job done.
Very professional manager, Juan and very professional workers.
Very professional, punctual, and efficient. Highly recommended.
Gisselle provides excellent customer service. She is friendly and dedicated to informing us of all the services they provide us with. We thank her for her valuable help. I recommend SERVPRO services.
I have known Gisselle, the marketing coordinator for SERVPRO, for about 2 years now. She has always been a very kind girl and very persistent when it comes to promoting the company's services. I have no doubt that if I need their services, I can count on SERVPRO.
Gisselle, the marketing coordinator, really took care of me and made sure everything was properly taken care of from start to finish. Her customer service was excellent. Definitely will use them in the future if needed and recommend.
Thank you to Gissele and SERVPRO. They responded immediately and helped make the process of getting back to normal easy.
Narelia provided excellent service. She was very attentive and responded to all resident complaints. She’s awesome! Thank you all so much!
About Us
Randy Miller started his first Michigan SERVPRO® location in 1996 in Genesee County and expanded into Saginaw in 1997. Since then, Randy has grown, acquired, and sold multiple territories. SERVPRO Team Miller is proud to hold service locations throughout the states of Michigan, Indiana, Illinois, and Florida.
SERVPRO Team Miller has been ranked in the top 10 for the past 20+ years, including top producer twice. As one of SERVPRO’s prestigious Extreme Team franchises, Team Miller provides support to other franchises — primarily on commercial losses. The SERVPRO Team Miller Disaster Recovery Team has the resources to travel the country for catastrophic events such as floods, tornadoes, and hurricanes.
SERVPRO Team Miller offers many services beyond the fire and water cleanup and restoration services such as abatement, commercial cleaning, disaster preparedness consulting and training, maintenance, relocation and reconstruction services, disinfection and sanitization, and much more.
We continue to grow and improve due to our team consistently proving they are the best of the best. We are beyond grateful to our local communities who have played a large role in our accomplishments. Without their trust in our services and the SERVPRO brand, we would not have earned this recognition or have the opportunity to help those in need.
