Meet Our Team

Owner/President - Josh is one of the owners here at SERVPRO and a key part of what makes our franchise run strong. While he tends to keep a low profile, Josh plays an essential role behind the scenes, overseeing business operations, supporting the team, and helping to make sure everything runs as smoothly as possible.

He brings a steady, thoughtful approach to leadership, and is deeply committed to creating a work environment where people feel supported and equipped to do great work. His behind-the-scenes efforts help ensure that our crews can show up ready to respond when it matters most.

Josh is proud to be part of a locally owned and operated business that helps people recover from unexpected damage. And even more proud of the team who shows up every day to make that possible.

Owner/VP of Marketing - April, a proud alumna of the University of Miami and a devoted member of the Miami Hurricanes alumni community, brings a wealth of experience and expertise to our team at SERVPRO^®;.

Her journey in the professional world began with Comcast Cable in Fort Lauderdale, where she honed her skills and laid the foundation for her career. April's career path led her to the bustling streets of New York City, where she harnessed her Sales and Marketing talents at National Cable Communications (NCC). There, she specialized in crafting customized advertising campaigns for major cable television providers, leaving a mark in the industry.

In 2005, April returned to her Florida roots, accepting a pivotal role with Comcast Cable in West Palm Beach. Her responsibilities spanned a wide spectrum, including election-related sales and coordination with national and regional advertising agencies across the nation. This experience allowed her to develop a deep understanding of customer needs and strategic partnerships.

Today, April, alongside our dedicated SERVPRO team, stands ready to serve our South Florida community 24/7, 365 days a year. With a commitment to excellence and a passion for helping others recover from water, fire, and storm damage, April embodies the core values that define our mission at SERVPRO.

Owner/President - Meet Mike, the dedicated owner of SERVPRO franchises, proudly serving the South Florida community since 2014. With a commitment to excellence and a passion for helping others, Mike and his team understand the challenges that come with water or fire damage events and the disruption they bring to your life.

Our mission is simple: to minimize the impact on your daily routine and facilitate a swift recovery. Specializing in the restoration and cleanup of both residential and commercial properties after fire, smoke, water, or storm damage, Mike's team consists of highly trained and certified technicians. They're also experts in mold and mildew remediation for businesses and homes in the Fort Lauderdale areas.

Beyond our professional expertise, Mike's family is an integral part of the South Florida community. His wife, April, and their three children actively engage in local school activities and youth sports programs, fostering strong connections with their neighbors and friends.

When you need guidance and assistance with storm, water, fire, or mold cleanup and restoration, trust Mike and his team at SERVPRO. We're here to lend a helping hand and ensure that your property is restored to its best condition, allowing you to get back to what matters most.

Carolina keeps our internal systems running smoothly and our team is supported behind the scenes. As Vice President of Admin Operations, she oversees the administrative side of the business, from process development and training to compliance and team coordination.

With a strong background in leadership and organization, Carolina helps create the structure that allows our team to work efficiently and effectively. She’s deeply involved in streamlining workflows, solving problems, and making sure everyone has what they need to succeed.

Carolina brings a thoughtful, people-first approach to her work and plays a big role in shaping the culture and stability of our franchise.

Meet Frank, our Vice President of Operations at SERVPRO^®;. With two decades of experience in the restoration industry, Frank's expertise spans water damage, fire damage, mold remediation, and reconstruction services.

Frank's journey within SERVPRO exemplifies his dedication to growth. He's climbed the ranks, starting as a Crew Chief, and now serving as Vice President of Operations. Under his leadership, our SERVPRO team has expanded to nine locations across Florida, becoming the largest SERVPRO branch in South Florida.

Frank's commitment to honesty, loyalty, and exceptional customer service has been instrumental in the company's success. He has cultivated relationships with clients, mentored managers, and implemented innovative policies.

Today, Frank remains unwavering in his mission to help individuals and businesses recover from unexpected disasters, making SERVPRO the trusted choice for restoration services.

Brian Neal serves as General Manager at SERVPRO of Bartow/Lakeland Highlands, leading the team in responding to property damage incidents throughout Bartow, Lakeland Highlands, and surrounding Polk County communities. His role involves coordinating comprehensive restoration services, from initial assessment to final cleanup, for residential and commercial clients. Brian's focus is on ensuring efficient and effective recovery for every project.

His experience is essential for tackling common issues in Central Florida, including water damage from heavy summer thunderstorms and mold growth exacerbated by the humid climate. Brian understands the specific needs of properties in areas like Bartow, known for its historic architecture, and the suburban developments of Lakeland Highlands. He directs the SERVPRO team to provide thorough and reliable restoration, helping local families and businesses get back on their feet after unexpected disasters.

Joe focuses on building strong relationships with our clients and making sure they get the support they need when it matters most. As Account Manager, he works closely with property managers, insurance professionals, and local businesses to provide guidance before, during, and after a loss.

Joe brings a dependable, solutions-focused approach to every interaction. He’s known for being responsive, easy to work with, and always ready to help clients navigate the restoration process with confidence.

Whether it’s setting up an Emergency Ready Profile or checking in on a current job, Joe is a trusted point of contact and a key part of how we serve our community.

A'lerika helps manage restoration projects with a focus on clear communication, organization, and quality service. As Project Manager, she coordinates field crews, monitors progress, and works closely with customers to ensure each job runs smoothly from start to finish.

Known for her professionalism and steady approach, A'lerika brings a calm, solutions-oriented mindset to every project. She makes sure timelines stay on track, questions get answered, and the work is completed to our high standards.

Whether it’s a water loss or a fire cleanup, A'lerika is there to guide the process and help make things right again.

Dan Coen leads as the Director of Construction Operations for SERVPRO of Bartow/Lakeland Highlands, overseeing critical reconstruction efforts for residents and businesses throughout Bartow, Lakeland Highlands, and the wider Polk County. He is responsible for transforming damaged properties back into safe, functional, and beautiful spaces, ensuring every rebuild project is completed with the highest standards of quality and efficiency. Dan’s commitment ensures peace of mind.

His specialized knowledge is crucial for navigating Central Florida's diverse environment, effectively managing reconstruction following severe storms, water intrusions, and pervasive mold issues common in the region. Dan’s dedication to restoring community well-being is evident in his diligent oversight, providing comprehensive and reliable reconstruction services that help property owners recover and thrive.

Stephanie George is the Director of Construction Administration for SERVPRO of Bartow/Lakeland Highlands, where she expertly manages the reconstruction phase for properties across Bartow, Lakeland Highlands, and the broader Polk County area. Her leadership is essential in ensuring that every rebuild project, from minor repairs to extensive structural overhauls, is handled with utmost professionalism and attention to detail. Stephanie’s dedication helps clients navigate the complexities of property restoration.

In an inland region susceptible to severe thunderstorms, high winds, and occasional tornadoes, Stephanie's expertise in construction administration is vital for resilient recovery. She skillfully coordinates trades, materials, and timelines, ensuring that homes and businesses in Bartow and Lakeland Highlands are restored efficiently and effectively. Stephanie is a trusted resource for residents and business owners in the Bartow/Lakeland Highlands service area, committed to bringing properties back to pre-damage condition.

Rachael helps keep our billing process running smoothly and ensures that account balances are handled with care and professionalism. As Collections Specialist, she follows up on outstanding invoices, communicates with customers and carriers, and works to resolve any issues that may delay payment.

Rachael brings a detail-oriented mindset and a respectful, solution-focused approach to every interaction. She’s known for her clear communication, persistence, and ability to maintain strong relationships while navigating the collections process.

With Rachael on the job, our financial operations stay organized, and our customers stay informed every step of the way.

Scott is focused on helping businesses stay prepared and supported through every stage of the restoration process. As Commercial Account Manager, he works closely with property managers, facility directors, and business owners to provide reliable guidance before, during, and after a loss.

Scott brings a professional, relationship-driven approach to his role. He’s known for being dependable, knowledgeable, and quick to respond, especially when time is critical and operations are on the line.

Whether he’s building an Emergency Ready Profile or checking in on a commercial loss, Scott is a trusted partner for our clients and a key connection point to the SERVPRO^®; team.

As National Commercial Account Manager, Jake Wilson is a key resource for businesses partnering with SERVPRO of Bartow/Lakeland Highlands. He brings a strategic perspective to commercial restoration, helping clients navigate the complexities of disaster recovery. Jake is highly skilled in coordinating responses to significant water damage, fire damage, and mold remediation projects, ensuring minimal impact on business operations. His commitment to the Bartow and Lakeland Highlands communities is evident in his proactive support and dedication to helping commercial enterprises recover and thrive.

Shaun Siens leads our contents division with a focus on care, detail, and organization. As Contents Project Manager, he oversees the packing, cleaning, and inventory process for personal property after a loss, making sure items are handled with professionalism and respect.

Shaun works closely with customers, adjusters, and the field team to coordinate contents restoration from start to finish. He’s known for his calm approach, clear communication, and commitment to treating every item—big or small—with the attention it deserves.

Whether it's a residential fire or a large commercial job, Shaun helps ensure that belongings are documented, restored, and returned with care.

Erika connects our team with the people and organizations we serve. As Business Development Specialist, she focuses on building relationships, creating partnerships, and finding ways our team can support the community before, during, and after disaster strikes.

With 25 years of experience in insurance claims handling, Erika brings a deep understanding of the restoration process from the customer’s perspective. She uses that knowledge to help bridge the gap between clients, insurance carriers, and our team, ensuring projects move smoothly from start to finish.

In addition to her insurance expertise, Erika supports marketing coordination efforts, working closely with our operations team to keep our services top of mind in the community. Her people-first mindset and passion for service make her a trusted resource for both customers and partners.

As Regional Account Manager, Business Development, Amy Johnson leads SERVPRO’s efforts to build strong relationships and deliver exceptional service across multiple markets. With a deep understanding of restoration, customer care, and community partnerships, Amy plays a key role in helping businesses prepare for and recover from unexpected property damage.

Amy works closely with local account managers, property managers, insurance professionals, and commercial clients to ensure seamless communication and reliable support. Her proactive approach and commitment to excellence help strengthen SERVPRO’s reputation as the trusted leader in cleanup and restoration throughout the region.

As a highly skilled Crew Chief for SERVPRO of Bartow/Lakeland Highlands, Chester Folwer is instrumental in delivering top-tier restoration services to communities like Bartow, Lakeland Highlands, and Fort Meade. His leadership ensures that every restoration project, whether it's mold remediation or storm damage cleanup, meets the highest standards of quality and customer satisfaction.

Chester's proficiency in tackling the diverse restoration needs prevalent in Central Florida, particularly those related to severe weather events and persistent humidity, is a cornerstone of his approach. He is passionately dedicated to supporting the local residents and businesses of the Bartow/Lakeland Highlands area, helping them recover swiftly and thoroughly from unexpected disasters.

As a skilled Technician with SERVPRO of Bartow/Lakeland Highlands, George Valazquez is a vital asset to the communities of Bartow, Lakeland Highlands, and the broader Polk County region. George's extensive experience in property restoration allows him to tackle a wide array of damage scenarios, from unexpected leaks to significant storm impacts. He is known for his meticulous approach and unwavering dedication to restoring peace of mind for clients.

George's expertise is particularly valuable in addressing the specific needs of central Florida, including rapid response to severe weather events and comprehensive fire damage restoration. He is highly proficient in utilizing advanced drying techniques to combat the region's high humidity, preventing secondary damage like mold growth. George takes pride in helping his neighbors in Bartow and Lakeland Highlands recover, ensuring every restoration project meets the highest standards of quality and care.

As the Reconstruction Project Manager for SERVPRO of Bartow/Lakeland Highlands, Jazmyne Higdon is a pivotal asset to homeowners and businesses throughout Bartow, Lakeland Highlands, and the broader Polk County region. She expertly oversees all facets of property reconstruction following fire, water, or storm damage, ensuring efficient and high-quality restoration. Jazmyne’s meticulous approach helps clients navigate the often-stressful recovery journey, making the rebuild process as smooth as possible for those in need.

Jazmyne’s profound understanding of Central Florida's unique environmental challenges, including severe thunderstorms and potential hurricane impacts, allows her to tailor reconstruction plans effectively. She is particularly adept at managing projects involving extensive storm damage repair and comprehensive structural restoration, critical for properties in the Bartow and Lakeland Highlands areas. Her dedication ensures that every restored property is not just repaired, but truly renewed for the local community.

As the Reconstruction Project Manager for SERVPRO of Bartow/Lakeland Highlands, Kimberly Massey is a vital asset to homeowners and businesses throughout Bartow, Lakeland Highlands, and the broader Polk County region. She meticulously oversees every phase of reconstruction, transforming damaged properties into safe, beautiful spaces, and prides herself on clear communication and efficient project delivery.

Kimberly's proficiency in handling reconstruction projects stemming from diverse incidents, including severe weather events common to Central Florida, makes her an indispensable leader. Her dedication to the Bartow and Lakeland Highlands communities ensures that every restoration project is completed to the highest standards, reflecting SERVPRO's commitment to excellence and local recovery.

As a highly skilled Technician at SERVPRO of Bartow/Lakeland Highlands, Mark Joel Lopez Garcia is instrumental in delivering top-tier restoration services across Bartow, Lakeland Highlands, and the broader Polk County area. Mark's hands-on approach and extensive training ensure that every project, from complex fire damage to urgent water removal, is handled with the utmost professionalism and care, providing peace of mind to affected residents and business owners.

Mark specializes in rapid response to storm-related damages, a critical service for a region often impacted by severe weather and tropical systems. His proficiency in advanced drying techniques and structural cleaning helps mitigate further loss and accelerate recovery for properties in Bartow and Lakeland Highlands. Mark is committed to upholding SERVPRO's reputation for excellence, making a tangible difference in the lives of his neighbors.

As a Reconstruction Supervisor at SERVPRO of Bartow/Lakeland Highlands, Mike Maitlen is often the person homeowners and businesses rely on after significant property damage. He leads the rebuilding efforts for properties in communities including Bartow, Lakeland Highlands, and Fort Meade, guiding them through the complex process of restoring their spaces following fire, water, or storm events. Mike's role is critical in translating damaged structures back into safe, functional environments.

Mike specializes in managing reconstruction projects that often arise from severe weather, such as tropical storms or heavy summer rains that can lead to extensive water intrusion and subsequent mold issues. He meticulously plans and executes structural repairs, ensuring that every rebuild adheres to local building standards and withstands future environmental challenges. Mike’s oversight provides peace of mind for those recovering from unexpected property loss in Central Florida.

Mike Oakley serves as Operations Manager at SERVPRO of Bartow/Lakeland Highlands, responding to water damage, fire damage, and mold calls across Bartow, Lakeland Highlands, and the surrounding Polk County communities. He coordinates the expert teams and resources required to tackle everything from minor leaks to large-scale disaster recovery efforts, ensuring a smooth restoration process for clients.

His understanding of local building structures and common issues like hurricane-related flooding or persistent humidity is crucial. Mike ensures that SERVPRO of Bartow/Lakeland Highlands delivers thorough and effective restoration services, helping residents and businesses recover quickly from unexpected property damage.

When extensive property damage occurs in Bartow, Lakeland Highlands, or throughout Polk County, Saniel Gomez serves as a Large Loss Technician for SERVPRO of Bartow/Lakeland Highlands.

Saniel's expertise lies in managing substantial restoration efforts, whether it's a large commercial fire or widespread water intrusion from heavy Florida rains. He focuses on restoring order and property for residents and businesses across the area, navigating the specific environmental factors of Central Florida.

Tiago Garcia serves as a Large Loss Technician at SERVPRO of Bartow/Lakeland Highlands, responding to major water, fire, and storm damage incidents throughout Polk County. His focus is on larger commercial and residential properties in communities such as Bartow, Lakeland Highlands, and Fort Meade, where significant events require specialized attention.

His expertise is crucial when dealing with the aftermath of severe weather common to Central Florida, from tropical storms to intense summer downpours that can cause widespread flooding. Tiago manages complex restoration logistics, ensuring businesses and homeowners in the Bartow and Lakeland Highlands regions receive comprehensive and timely large-scale property recovery services.

As a Technician at SERVPRO of Bartow/Lakeland Highlands, Victor Pena is often the first professional on scene after a disaster impacts properties in Bartow, Lakeland Highlands, and the surrounding Polk County communities. He plays a vital role in assessing and mitigating damage from water, fire, and mold, providing immediate relief and a clear path forward for affected residents and businesses. Victor’s approach focuses on efficient and thorough restoration.

Victor is adept at handling the specific challenges presented by Central Florida's weather patterns, including heavy rain events that can lead to significant flooding and high humidity levels that encourage mold. He utilizes advanced equipment to dry structures and contents effectively, serving homeowners and commercial properties across areas like Highland City and Fort Meade. Victor ensures that every restoration project helps local properties recover swiftly and safely.

Alex Clark serves as Project Manager at SERVPRO of Bartow/Lakeland Highlands, responding to water damage, fire damage, and mold calls across communities including Bartow, Lakeland Highlands, and Mulberry. He is responsible for coordinating all aspects of restoration projects, from the initial damage assessment to the final cleanup and reconstruction phases. Alex’s role involves meticulous planning and execution, ensuring that each step of the restoration process is handled with precision and care for local property owners.

Living and working in Central Florida, Alex is familiar with the common issues properties in the Bartow and Lakeland Highlands areas face, such as humidity-related mold growth and storm-induced water intrusion. He specializes in developing effective strategies for comprehensive drying and decontamination, crucial for maintaining property integrity in the local climate. Alex’s focus is on delivering thorough and reliable restoration services, helping families and businesses in the region get back on their feet after an unexpected event.

As a Lead Mitigation Technician at SERVPRO of Bartow/Lakeland Highlands, Ben Martinez is often the first professional on scene after water or fire damage impacts properties in Polk County. He leads teams in assessing and addressing emergencies, from residential basement floods to commercial fire cleanups, serving communities like Bartow, Lakeland Highlands, and Fort Meade. Ben's role involves crucial initial steps to prevent further damage and prepare properties for comprehensive restoration.

Ben is adept at handling the common issues faced by properties in central Florida, such as severe storm damage and the rapid onset of mold in humid conditions. He employs specialized equipment for water extraction and structural drying, essential for protecting homes and businesses from the region's subtropical climate. Ben provides vital restoration support to families and businesses throughout the Bartow and Lakeland Highlands areas, helping them recover efficiently.

As a Lead Mitigation Technician at SERVPRO of Bartow/Lakeland Highlands, Brenda Mendez Colmenares is often the first professional on scene after a disaster impacts properties in Bartow, Lakeland Highlands, and Fort Meade. She is instrumental in addressing immediate concerns following water intrusions, fire incidents, or mold discoveries. Brenda’s expertise helps homeowners and business owners navigate the initial, often overwhelming, stages of property recovery across Polk County.

Brenda specializes in managing the initial cleanup and drying processes that are vital in preventing secondary damage, especially important in Central Florida's warm, damp environment. She is adept at identifying hidden moisture and applying advanced drying techniques to protect structures from the region's common humidity challenges. Brenda provides essential services that restore safety and comfort to properties throughout the Bartow and Lakeland Highlands communities.