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Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Northeast Ontario / Kaiser

Service Areas

Ontario, CA | Kaiser, CA

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Northeast Ontario / Kaiser we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Our air conditioner leaked and caused damage throughout the attic, thank you SERVPRO of Northeast Ontario/Kaiser. 

Walt L.
Ontario

Tamara is the best! One call for a water leak got us back on our feet.

Herman
Chino

We had wind damage to our roof and it caused water to get into our attic. SERVPRO of Northeast Ontario / Kaiser was able to help dry everything out!

Cindy L.
Kaiser

We had some rain come in our attic and caused all sorts of damage. SERVPRO of Northeast Ontario/Kaiser was able to dry the wood out and clean up all the stuff we had stored in our attic. 

Sue C.
Ontario

Thank you SERVPRO of Northeast Ontario/Kaiser for helping dry our home after we suffered from wind damage. 

Rose C.
Ontario

My daughter found mold growing in her room and the mold inspector recommended to have SERVPRO clean it up. When they were done, you couldn't smell it or see it. It was completely fixed and the house was dry. Thank you SERVPRO.

Sergio
Pomona

Sewer backups are the worst. When the upstairs toilet overflowed, we thought it couldn't get worse, but then the ceiling collapsed too. Tamara and her team came right out and took care of everything. They are the best. I would recommend them to anyone.

Sandra P.
Ontario

After a dishwasher leak, we did not know what to do or who to call. Lucky for us our neighbor recommended SERVPRO of Northeast Ontario/Kaiser and we could not be happier with the decision. 

Jason S.
Ontario

After my toddler tried to flush all their toys, we had a huge mess. Thank you SERVPRO of Northeast Ontario/Kaiser for helping to clean it all up. 

Lily T.
Ontario

Our air conditioner leaked and caused damage throughout the attic, thank you SERVPRO of Northeast Ontario/Kaiser. 

Walt L.
Ontario

Tamara is the best! One call for a water leak got us back on our feet.

Herman
Chino

We had wind damage to our roof and it caused water to get into our attic. SERVPRO of Northeast Ontario / Kaiser was able to help dry everything out!

Cindy L.
Kaiser

We had some rain come in our attic and caused all sorts of damage. SERVPRO of Northeast Ontario/Kaiser was able to dry the wood out and clean up all the stuff we had stored in our attic. 

Sue C.
Ontario

Thank you SERVPRO of Northeast Ontario/Kaiser for helping dry our home after we suffered from wind damage. 

Rose C.
Ontario

My daughter found mold growing in her room and the mold inspector recommended to have SERVPRO clean it up. When they were done, you couldn't smell it or see it. It was completely fixed and the house was dry. Thank you SERVPRO.

Sergio
Pomona

Sewer backups are the worst. When the upstairs toilet overflowed, we thought it couldn't get worse, but then the ceiling collapsed too. Tamara and her team came right out and took care of everything. They are the best. I would recommend them to anyone.

Sandra P.
Ontario

After a dishwasher leak, we did not know what to do or who to call. Lucky for us our neighbor recommended SERVPRO of Northeast Ontario/Kaiser and we could not be happier with the decision. 

Jason S.
Ontario

After my toddler tried to flush all their toys, we had a huge mess. Thank you SERVPRO of Northeast Ontario/Kaiser for helping to clean it all up. 

Lily T.
Ontario

About Us

Our History: A Family Serving Families

Vasile and Tamara Petra is a father and daughter team with over 49 years of combined experience in the restoration and construction industries.  Prior to becoming the proud owners of SERVPRO of Northeast Ontario/Kaiser, an IICRC Certified Firm, Vasile and Tamara both worked in construction. Vasile for thirty years, and Tamara for seven years. In 2007 they decided to take their construction experience and apply it to the restoration industry and have been happily serving the Ontario community ever since.

“With every job, our goal is to minimize the disruption to the home or business and to restore the damage as quickly and as cost-effectively as possible.” Vasile

SERVPRO of Northeast Ontario/Kaiser specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Northeast Ontario/Kaiser can also mitigate mold and mildew from your home or business.

They are passionate about providing the highest level of service and support to their customers and you will find them fielding emergency after hours calls too!

Emergency repairs can be very stressful. I love walking people through the whole process and helping them until all the repairs are completed. This is the life I have chosen. This is my life and I love it.” Tamara

When Tamara is not assisting her customers with putting their lives back together from disaster, you can find her spending time with her new baby girl, Mara. Her Dad, Vasile, you’ll find traveling to his home country of Romania visiting lots of friends and family.

Commitment to Our Community

As a locally owned and operated business, Vasile and Tamara are invested in their community and are involved in several local organizations that are committed to serving the public and improving the quality of life for all residents and business owners.

SERVPRO of Northeast Ontario/Kaiser understands that working through the aftermath of a disaster or emergency repair can be stressful and overwhelming. From the moment you contact us, we will walk you through the process and be with you every step of the way.

Insurance Information

We will work with the insurance company and can assist you with the paperwork and process.

Specialty Trained and Dedicated Employees

We follow the industry guidelines set by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). We also keep up on the latest advancements in technology in the inspection, cleaning, and restoration industries and are proud of our team of highly trained professionals. All of our employees are required to complete an initial six-week training program and exam and to commit to ongoing training and certification programs including IICRC training, employee certification training, initial franchise training, e-learning, and continuing education classes.

Why SERVPRO?

Exceptional customer service 24 hours a day, every day. You can expect the same level of quality service and response time no matter what time of the day or night you call.

From the time you call, we can be onsite within four hours to immediately begin the cleanup and restoration process. Our advanced equipment allows us to minimize disruption and get your home or business back to pre-loss condition quickly. We are uniquely positioned to assist you with emergency repairs of any size as we have a network of 1700 franchises nationwide that we can work with when necessary.

Certifications

On top of the Institute of Inspection Cleaning and Restoration Certification, (IICRC) certifications, we are also certified in Methamphetamine Decontamination, Crime and Trauma Scene, and we have a General Contractor’s license.

  • ASD - Applied Structural Drying Technician
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician
  • Methamphetamine Decontamination Certification
  • Crime and Trauma Scene Certified by the State of California, Public Health Department
  • General Contractor’s License

Affiliations

Vasile and Tamara are members of these local community service organizations:

  • Fontana Chamber of Commerce
  • Ontario Chamber of Commerce
  • Rotary Club of Ontario
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Vasile & Tamara Petra

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.