Meet Our Team

General Manager

Jody brings more than 15 years of experience in construction and property restoration, with a strong background in water, fire, mold, and storm damage. His experience spans the full restoration process, from emergency mitigation through reconstruction, giving him the ability to lead projects with confidence, efficiency, and a clear understanding of both immediate response and long-term recovery. As an IICRC-certified, OSHA-trained professional, he is committed to upholding industry standards while delivering safe, compliant, and high-quality results.

Throughout his career, Jody has managed a wide range of residential and commercial losses, including condominiums, multifamily properties, retail spaces, and other complex projects that require strong coordination, detailed documentation, and rapid response. His construction knowledge allows him to identify structural concerns early, direct mitigation efforts effectively, and keep projects moving seamlessly from stabilization to rebuild.

Jody has also played a key leadership role in major disaster recovery efforts across the Gulf Coast, particularly during hurricanes, severe storms, and other catastrophic events. In these high-demand situations, he has successfully managed teams of more than 400 laborers while overseeing large, complex projects from mitigation through reconstruction. He also works closely with condominium association boards and insurance carriers, helping align communication, documentation, and project execution to keep recovery efforts moving forward efficiently.

At SERVPRO of Baldwin County, Jody is dedicated to helping homeowners, businesses, condominium communities, and their stakeholders recover quickly and confidently through experienced leadership and dependable service.

Reconstruction Manager

John Paul has been with SERVPRO of Baldwin County since 2018 and serves as Reconstruction Manager, bringing strong construction knowledge, leadership, and a detail-oriented approach to every project. His experience in reconstruction allows him to guide properties through the rebuild process with efficiency, clear communication, and a strong focus on quality from start to finish.

Throughout his time with SERVPRO of Baldwin County, John Paul has helped manage a wide range of residential and commercial reconstruction projects, supporting clients through the critical transition from mitigation to final repair. His background allows him to keep projects organized, coordinate crews effectively, and maintain steady progress while ensuring the work is completed with care and professionalism.

John Paul works closely with homeowners, business owners, property managers, and insurance carriers to help streamline communication, manage expectations, and keep projects moving forward efficiently. Known for his reliability, attention to detail, and commitment to quality workmanship, he plays an important role in helping customers rebuild with confidence.

At SERVPRO of Baldwin County, John Paul is dedicated to delivering dependable reconstruction services and helping customers recover quickly after water, fire, storm, and other property-related damages.

Restoration Manager

Josh has been with SERVPRO of Baldwin County since 2019 and brings a strong background in sales and project management, with experience supporting both residential and commercial restoration projects. His ability to build strong relationships, manage project flow, and maintain clear communication makes him a valuable part of the recovery process for clients and partners alike.

Throughout his time with SERVPRO of Baldwin County, Josh has worked closely with homeowners, business owners, insurance carriers, and condominium association boards to help keep projects organized and moving forward efficiently. His combination of customer service, coordination, and project management experience allows him to manage expectations, support communication, and help guide projects from initial response through completion.

Josh has also supported recovery efforts during storm and hurricane events along the Gulf Coast, where quick action, strong communication, and efficient coordination are critical. Known for his professionalism, responsiveness, and attention to detail, he plays an important role in helping customers navigate the challenges of property damage with confidence.

As an OSHA-trained and IICRC-certified professional, Josh is committed to maintaining high standards of safety, compliance, and service on every project.

Accounts Receivable Coordinator

Karen has been with SERVPRO of Baldwin County since 2020 and serves in Accounts Receivable, where she brings both professionalism and compassion to an important part of the customer experience. With a background in insurance adjusting, she offers a strong understanding of the claims process and the attention to detail needed to help billing and payments move smoothly.

In her role, Karen works closely with customers, insurance carriers, and internal team members to support the financial side of the restoration process with accuracy, responsiveness, and care. Her industry experience allows her to navigate questions with confidence while helping clients feel informed and supported along the way.

Known for her reliability, thoughtful approach, and commitment to excellent service, Karen plays an important role in helping create a positive experience for customers and partners alike. At SERVPRO of Baldwin County, she is dedicated to making the administrative side of restoration as smooth and seamless as possible.

Reconstruction Estimator

John has been with SERVPRO of Baldwin County since 2021, bringing valuable industry knowledge from his background in insurance adjusting with a major insurance carrier. His experience gives him a strong understanding of the claims process and allows him to guide reconstruction projects with clear communication, professionalism, and attention to detail from start to finish.

Throughout his time with SERVPRO of Baldwin County, John has worked closely with homeowners, business owners, insurance carriers, and internal teams to help keep reconstruction projects organized, efficient, and moving forward smoothly. His background in insurance provides a unique perspective on property claims, helping bridge communication and support a more seamless rebuilding process for clients and partners alike.

Known for his responsiveness, reliability, and steady approach, John plays an important role in helping customers navigate the reconstruction phase after property damage. At SERVPRO of Baldwin County, he is committed to delivering dependable service and helping clients rebuild with confidence.

Restoration Lead

Kelly has been with SERVPRO of Baldwin County since 2021 and serves as a Restoration Lead, bringing hands-on experience, strong leadership, and a commitment to quality to every project. As an IICRC-certified professional, her role is essential in helping properties move through the restoration process efficiently, with careful attention to detail and a focus on doing the job right.

Throughout her time with SERVPRO of Baldwin County, Kelly has supported a wide range of restoration projects, helping lead crews and ensure work is completed with professionalism and care. She plays an important role in keeping projects on track, maintaining high standards, and helping customers feel confident throughout the recovery process.

Known for her reliability, work ethic, and team-focused approach, Kelly is dedicated to helping homeowners and businesses recover after water, fire, storm, and other property-related damages. At SERVPRO of Baldwin County, she is committed to delivering dependable service and helping clients move forward with confidence.

Job File Coordinator

Linda has been with SERVPRO of Baldwin County since 2020 and serves as a Job File Coordinator, where she plays an important role in both project support and client communication. She is often the voice our clients hear throughout the restoration process, helping them stay informed, supported, and connected from the beginning of the job to the end.

Working closely with our clients and internal teams, Linda helps keep documentation organized, communication clear, and project details on track. Her steady presence and thoughtful approach help create a smoother experience for clients during what is often a stressful time.

Known for her kindness, responsiveness, and attention to detail, Linda brings both professionalism and compassion to every interaction. At SERVPRO of Baldwin County, she is committed to making sure our clients feel cared for and confident throughout every stage of recovery.

Restoration Manager

James has been with SERVPRO of Baldwin County since 2018 and brings extensive restoration experience with a strong focus on complex water, fire, and mold losses. His technical knowledge, leadership, and hands-on approach make him a valuable part of the team, especially on projects that require careful coordination, quick decision-making, and consistent execution. As an OSHA and IICRC-certified professional, he brings a strong commitment to safety, industry standards, and quality workmanship on every job.

Throughout his time with SERVPRO of Baldwin County, James has managed a wide range of residential and commercial restoration projects, with particular expertise in mold remediation, fire damage, and water restoration. He is known for his ability to lead complex jobs efficiently while maintaining high standards of professionalism, communication, and attention to detail throughout the process.

James has also played a key leadership role in storm and hurricane recovery efforts across the Gulf Coast, where he has led large teams in high-demand situations and helped oversee challenging restoration projects from initial response through completion. His ability to organize crews, manage fast-moving conditions, and keep projects progressing makes him a trusted leader during some of the most demanding restoration events.

At SERVPRO of Baldwin County, James is committed to delivering experienced leadership and dependable service, helping our clients recover quickly and confidently after water, fire, storm, and mold-related damage.